Audra Juel
Huntington Beach,CA
Summary
Objective: To re-enter the workforce after a hiatus; having successfully launched 4 children to semi-adulthood. My goal is to grow professionally and personally while earning a Masters Degree in Clinical Mental Health Counseling online.
While my experience as a prompt, organized, committed, and dependable employee are fairly extensive, where my skills truly stand out is when it comes to people. Empathy, and a calm, yet friendly and smiling demeanor put each client at ease, knowing that they are the heartbeat of a practice. I understand that each person is important, and not just a number in a computer or a name on a chart.
Meyers Briggs score: ENFP
Overview
14
14
years of professional experience
Work History
Medical Assistant- Back Office Concierge Medicine
Newport Beach Medical Associates
01.2008 - 03.2010
- Ordered prescription refills on behalf of existing office patients.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Cross-trained in front-office procedures/ multiple phone lines to back up reception staff.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped nurses and doctors with patient procedures such as female oriented examinations.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Responsible for any and all back and front office duties where there was a need. Friendly and organized.
Medical Assistant- OB/GYN Back Office
Dr. Tonia Marralle MD
10.2002 - 04.2004
- Completed all normal medical assistant duties shown within resume, while also being trusted and tasked by the physician with the back office responsibilities in each surgical and non-surgical procedure.
- Implemented organizational efforts to allow two more back office rooms to be utilized; facilitating better patient flow, and allowing for less frustration with scheduling.
- Cross-trained in front-office procedures to back up reception staff.
- Assisted and responsible for all in-office surgical procedures including biopsies, out-patient IUD removal/insertions, colposcopies, and infection removal, with education/advise to each patient respectively.
Office Manager- Medical Assistant- Podiatry
Dr. David Lee DPM
08.1998 - 10.2002
- Completed all normal medical assistant duties shown within resume.
- Tasked by the physician to market the medical practice with weekly Chamber of Commerce meetings, speeches, networking and being solely responsible for leads and follow up.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Built relationships with physicians to create steady referral pipeline. Doctor Lee was a teaching physician.
- Recommended ways to reduce overhead and cut inventory costs, effectively saving practice thousands.
Medical Assistant- Back Office: Urology
Dr. Ronald Solomon MD
01.1996 - 05.1998
- Completed all normal medical assistant duties shown within resume, while also being trusted and tasked by the physician with all chemotherapeutic intragastric injections on prostate patients. Also assisted with vasectomies and oncological procedures outpatient.
Education
Medical Assisting Certificate - Medical Assisting
Pacific College
Costa Mesa, CABachelor of Science - Psychology
Regent University
Virginia Beach, VA12.2023
Skills
- Friendly and personal demeanor
- Loyal and committed
- Warm and welcoming front/back office operations
- Excellent teamwork and collaboration
- Teachable spirit/willingness to learn
- Knowledgeable with advising/educating patients
- Stellar client relationships
- Patient in answering questions
- Works easily under pressure
- Effective multitasking
- Continuous quality improvement /Innovation
- Continuous growth personally & professionally
Timeline
Medical Assistant- Back Office Concierge Medicine
Newport Beach Medical Associates
01.2008 - 03.2010
Medical Assistant- OB/GYN Back Office
Dr. Tonia Marralle MD
10.2002 - 04.2004
Office Manager- Medical Assistant- Podiatry
Dr. David Lee DPM
08.1998 - 10.2002
Medical Assistant- Back Office: Urology
Dr. Ronald Solomon MD
01.1996 - 05.1998
Medical Assisting Certificate - Medical Assisting
Pacific College
Bachelor of Science - Psychology
Regent University
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