Audra Laurian

Supervise incarcerated females working in the Critical Treatment Center

medical unit kitchen as the prepare, cook, and serve medical diet meals

and snacks to the patients in the Critical Treatment Center and drop off

food to the general population at their designated units,

• Supervises the maintenance of culinary equipment, supplies, and work areas,
• Instructs and trained incarcerated workers how to prepare the medical diets and what can be substituted when we were out of something,
• Maintains order, supervises the conduct of inmates and disciplines them when the inmate gets out of line or pull the inmate aside to talk to them about what is going on with them,
• Protects and maintains the safety of persons and property; instructs, leads, or supervises incarcerated persons as needed,
• Orders supplies, pick them up and put away according to FIFO,
• Fill out logs for kitchen and cleaning tools, temperature checks for three part compartment sink, refrigerator, freezers, storage room and food,
• Stay up to date with training modules and communicates with Food Administrator I with any issues that happened with an incarcerated person's meal or incidents along with the Supervising Correctional Cook.

• Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
• Prepped food according to company recipes and labeled it with date made, expiration date and item.
• Treat every customer with kindness, make their food with love and document special requests on order form.
• Restocked display cases and prep tables throughout the day, ensuring product freshness and selection for customers.
• Conducted regular equipment maintenance checks and notify management if repairs are needed.
• Ensuring that all product being used to prepare food from the freezer, refrigerator, stockroom or kitchen to the sales floor is by FIFO guidelines.

• Responsible for scheduling, coordination and execution of store resets and projects for the Non-Perishable Departments(Dairy, Frozen, Grocery, HBA and Vitamins.
• Supports an active selling culture and positive customer experience by ensuring the categories are set according to the schematics for the store,
• Works with the Scan Coordinators, Department Managers and Assistant Store Manager to ensure schematics compliance is maintained and new items are correctly placed and available for purchase,
• Completely weekly Resets and STS(Speed To Shelf) activity as directed by the Support Office,
• Ensure schematics are executed in a manner consistent with internal policies and procedures,
• Obtain sign-offs from Store Manager, Assistant Manager or Department Managers to signify work is complete and accurate,
• Provide timely feedback and pictures to Support Office Schematic Department Supervisor when completed and any issues or discrepancies,

• Responsible for the supervision of a team of 15 cashiers, 10 courtesy clerks and assistance with operation issues,
• Ensure excellent customer service though proactively visiting registers and providing direction and support to Cashiers and Courtesy Clerk,
• Assist in potential customer assistance issues at the register,
• Assign store sweeps, monitors and maintains cash register supply levels and maintain cleanliness standards in the restrooms and parking lots,
• Maintain visibility of the exit doors for security and loss prevention issues,
• Schedule and oversee proper execution of appropriate meal and rest breaks in compliance with company policy and state requirements,
• Assist in the hiring and training of new Cashiers and Courtesy Clerks and taking necessary steps for disciplinary actions,

• Key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service
• No manager or Operations Supervisor onsite, the Shift Supervisor - A leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures
• Work effectively with store management and 8 associates, supervising the store's crew through training and supervising new employees, directing and following up of employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.

• Placed into stores with high external and internal theft to investigate where it was coming from and find a solution to decrease theft to increase store profits,
• Communicate with the District Loss Prevention Manager, District Manager, District Pharmacy Manager, Human Resources, Store Manager, Pharmacy Manager, store employees and vendors.
• Conduct monthly audits throughout the store from the front end, receiving area, pharmacy area, cashier audits, refunds, audit deliveries from vendors and company trucks, check for out dated product, conduct and adhere to company/county/state/health department policies and procedures to find discrepancies for loss and taking corrective action where necessary,
• Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
• Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
• Decreased high theft in stores that had $5.000 in external theft weekly to $200 a week.
• Apprehended vendors, employees, management and customers stealing and placed some under citizen's arrest to collect restitution,
• Found errors in paperwork and invoices where credits were not given to the store and/or they were overcharged and credits were issued to the store,

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases and locate items,
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.

• Improved customer satisfaction by ensuring consistent quality of food and service in the seating area, buffet line and kitchen,
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Comply with company, county, state and federal policies and procedures.

• Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
• Trained new team members on kitchen procedures, safety protocols, and company standards.
• Oversaw food production, out window, oven, and cleaned equipment after every shift.
• Promoted a positive work environment by having open communication and resolving conflicts right away.
• Reduced food waste through effective inventory management and menu planning.
• Monitored food preparation, production, and plating for quality control.
• Directed activities of a team of skilled kitchen workers and preparing and serving meals.
• Conducted regular equipment maintenance checks to prevent accidents from happening.
• Controlled food costs and managed inventory.
• Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

• Assisted management in food preparation for dine-in and drive thru.
• Cleaned and organized kitchen stations.
• Worked with team members to ensure smooth workflow during peak hours.
• Clean and sanitize dishes and utensils.
• Prepared cooking supplies and workstations during opening and closing time.
• Ensured proper storage of ingredients to maintain freshness and reduce waste.
• Complied with food safety regulations when preparing food.
• Operate kitchen equipment according to safety and sanitation guidelines.
• Restocked supplies and prepared additional ingredients for next rush.
• Threw out trash, swept and mopped floors and wiped down walls to keep restaurant clean.
• Worked drive-thru and front register to take orders, charger customers and give customers their food.