Audra Lewis
Mount Vernon,IA
Summary
Results-driven Senior Inforce Response Specialist with expertise in escalation resolution and relationship building. Demonstrated ability to manage complex issues while maintaining confidentiality and compliance.
Overview
19
19
years of professional experience
Work History
Senior Inforce Response Specialist
Transamerica Life Insurance Company
Cedar Rapids, Iowa
08.2023 - 07.2026
- Independently resolved urgent policy issues while ensuring compliance and maintaining quality standards.
- Managed escalated customer and agent concerns via phone and email, ensuring swift resolutions.
- Built strong relationships with agents and key customers by delivering timely, accurate resolutions.
- Trained and mentored new employees on system workflows and best practices, enhancing team capability.
- Maintained strict confidentiality when handling sensitive customer and policy information.
Senior Case Coordinator
Transamerica Life Insurance Company
Cedar Rapids, Iowa
07.2010 - 08.2023
- Processed high-value applications, maintaining adherence to company standards and reducing approval times.
- Reviewed life insurance applications for completeness and accuracy, ensuring compliance with regulatory standards.
- Assisted agents in resolving questions and issues, contributing to improved customer satisfaction and retention.
- Indexed and managed time-sensitive documents with meticulous attention to detail.
Office Manager
Kluver Chiropractic
Mount Vernon, IA
05.2007 - 07.2010
- Coordinated appointment scheduling for patients and staff, enhancing operational efficiency.
- Managed filing system for records, correspondence, and other important documents.
- Collaborated with health insurance providers, resolving claims issues and ensuring timely reimbursements.
- Cultivated welcoming environment, improving patient experiences during visits.
Education
Associate of Arts - Psychology
Kirkwood Community College
Cedar Rapids, IA05-2008
High School Diploma -
Jefferson High School
Cedar Rapids, IA05-2004
Skills
- Escalation resolution
- Customer service
- Operations management
- Policy compliance
- Data confidentiality
- Relationship management
- Data entry
- Microsoft Office Suite
- Time management
- Organization and multitasking
- Communication skills
Timeline
Senior Inforce Response Specialist
Transamerica Life Insurance Company
08.2023 - 07.2026
Senior Case Coordinator
Transamerica Life Insurance Company
07.2010 - 08.2023
Office Manager
Kluver Chiropractic
05.2007 - 07.2010
Associate of Arts - Psychology
Kirkwood Community College
High School Diploma -
Jefferson High School