Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Audra Massey

FORT WORTH,TX

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at QuikTrip. Skilled in multitasking and bookkeeping, adept at processing documents and fostering underwriting collaborations. Demonstrates strong customer service abilities and a keen eye for detail, significantly contributing to operational efficiency and client trust.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
years of professional experience

Work History

QuikTrip

Gas Station Clerk
09.2023 - Current

Job overview

  • Built trustful relationships with customers to encourage return visits.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Maintained inventory of all saleable items.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Facilitated sales of services and goods.
  • Delivered exemplary customer service and warmly greeted guests.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.

Chandler Well Service

Administrator
08.2008 - 02.2024

Job overview

  • Maintained personnel records and updated internal databases to support document management.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.

Private Practice

Loan Processor
01.2002 - 10.2008

Job overview

  • Set up and completed loan submission packages.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.

Education

Pierce College
Puyallup, WA

Associate of Applied Science
03-1998

University Overview

Skills

  • Customer service and assistance
  • Driving customer satisfaction
  • Stocking shelves
  • Bookkeeping
  • Reporting and documentation
  • Multitasking
  • Budget Management
  • Mortgage facilitation
  • Underwriting collaboration
  • Reviewing financial paperwork
  • Preparing applications
  • Processing documents
  • Application status reviews
  • Documentation

Timeline

Gas Station Clerk
QuikTrip
09.2023 - Current
Administrator
Chandler Well Service
08.2008 - 02.2024
Loan Processor
Private Practice
01.2002 - 10.2008
Pierce College
Associate of Applied Science
Audra Massey