Audra Michelle Cruz
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Miss A's
Peoria, AZ
06.2023 - Current
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Monitored patient safety in all areas of the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
- Administered medications as prescribed by physician or psychiatrist.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Documented behavioral incidents to keep accurate records.
- Conducted routine patient assessments and progress reports.
- Monitored patients' daily activities and documented observations.
- Taught life skills to support patients' independent living goals.
- .Provided emotional support during challenging situations.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Administrative Assistant
Grand Canyon home health care
Phoenix, AZ
10.2021 - 10.2022
- Processed customer orders in a timely manner.
- Verified and restocked medical supply inventories on a daily basis.
- Assisted with the ordering, receiving, stocking, and distribution of medical supplies.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Completed basic bookkeeping and document filing.
Care Giver
Sunrise Senior Living
Phoenix, AZ
08.2019 - 01.2020
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Improved patient outlook and daily living through compassionate care.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted clients in transferring, walking, and maintaining mobility.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered medications according to physician instructions.
- Conducted light housekeeping duties such as laundry, vacuuming and dusting.
- Transported clients to medical appointments or other errands as needed.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Cashier
Rubios
Phoenix, AZ
05.2019 - 01.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved transaction disputes in a professional manner while maintaining rapport with customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Smart Schools
Phoenix, AZSkills
- Conflict Resolution
- Activity monitoring
- Mental Health Support
- Skill-building exercises
- Documentation skills
- Conflict de-escalation
- Patient Observation
- Community Resource Navigation
- Housekeeping skills
- Incident Reporting
- ADL support
- Client Transportation
- Patient Assessment
- Admissions intake
- Log updating
- Credit and cash payments
- Information Protection
- Front Office Support
- Marketing
- File Management
- Administrative Skills
- Customer Service
- Documentation
Timeline
Behavioral Health Technician
Miss A's
06.2023 - Current
Administrative Assistant
Grand Canyon home health care
10.2021 - 10.2022
Care Giver
Sunrise Senior Living
08.2019 - 01.2020
Cashier
Rubios
05.2019 - 01.2020
High School Diploma -
Smart Schools