Audra Mika
Chicago,Illinois
Summary
Experienced Building Solutions Specialist dedicated to driving demand growth by providing expert product knowledge and industry insights to the A&D community, Residential and Commercial Designers, Contractors, and Builders. Proven track record in identifying new business opportunities, nurturing client relationships, and delivering impactful product training and education. Strong focus on delivering results. Adept at team collaboration, ensuring seamless integration of innovative solutions to meet business needs. Highly adaptable, excelling in dynamic environments with skills in problem-solving, strategic planning, and customer relationship management. Recognized for reliability and ability to align with evolving project requirements.
Overview
26
26
years of professional experience
Work History
Building Solutions Specialist Demand Creation Rep
Parksite
10.2013 - 02.2025
- Served the commercial A&D Community promoting Corian Solid Surface, Corian Quartz, Uniboard, Nevamar, Portfolio 71, Privacy Plus & Futrus products for Interiors
- Product Training, CEU's, Sampling, Tech Info, Aftermarket care
- Worked within all segments, Healthcare, Hospitality, Corporate Space, Multi Use, Education, Public Space, Government
- Project tracking, mine for projects using Dodge and multiple sources
- Onboard, trained & mentored new hires on product knowledge, corporate procedures
- Worked product development, custom products within our Portfolio 71 & client needs
- Participated in industry events, trade shows, marketing events
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Managed diverse projects and resolved complex issues to support timely completion.
- Inspected products as part of adherence to quality standards.
- Established strong partnerships with industry peers and relevant organizations, expanding the company''s network and fostering new opportunities for collaboration.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Territory Manager
Lafayette Venetian Blind
02.2007 - 03.2011
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Showroom Manager
Fabricut
01.1999 - 02.2007
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Managed custom projects by completing initial quotes, design and sample requests.
- Coordinated special events and promotions to showcase new products and drive sales growth.
Education
Associate of Arts - Interior Design
Moraine Valley Community College
Palos Hills, ILSkills
- Relationship Development Strategies
- Innovative Problem-Solving
- Strategic Project Execution
- Presentation, CEU, PPT Expertise
- Strategic Marketing
- Salesforce CRM Proficiency
- Proposal Preparation Expertise
- Tailored Solution Development
- Cross-Functional Teamwork
- Effective Time Management
Accomplishments
- Collaborated with A&D community in the development of multiple high profile projects
- O'hare Airport
- O'bama event center Chicago
- Advocate, Northwestern, Rush, UIC Medicine new construction & renos
- 1200 room Mccormick Place Hotel
Roles And Responsibilities
- Cultivated and maintained strong relationships with key industry stakeholders, focusing on downstream customers involved in demand creation.
- Drove business growth within assigned territory, including key national accounts.
- Provided ongoing product expertise and education to clients through regular communication, site visits, CEU's and participation in industry associations.
- Oversaw the implementation of merchandising strategies, new product introductions, and promotional campaigns.
- Served as the go-to product expert, delivering solutions and training to customer teams and trade professionals.
- Lead the organization and delivered CEU training seminars keeping clients informed on the latest product developments, sustainable initiatives and industry trends.
- Conducted research to identify potential projects, stakeholders, and decision-makers to increase specifications and generate leads.
- Collaborated with Outside Sales Representatives, Managers, and Transactional Representatives to align on product sales strategies, brand and culture.
- Stayed current on industry trends and product developments, maintaining proficiency across multiple product lines.
- Utilize CRM software (Salesforce), Excel, Word to manage pipeline opportunities, log activities, and maintain up-to-date records.
Timeline
Building Solutions Specialist Demand Creation Rep
Parksite
10.2013 - 02.2025
Territory Manager
Lafayette Venetian Blind
02.2007 - 03.2011
Showroom Manager
Fabricut
01.1999 - 02.2007
Associate of Arts - Interior Design
Moraine Valley Community College
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