Audra Mullins
Summary
I have worked in Customer Relations my whole life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Hybrid Specialist Front Desk
Hyatt Vacation Club
07.2022 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Provided first-rate service to all customers and potential customers.
- Built strong client relationships through consistent communication and effective problem solving.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Submitted paperwork to complete sales.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Generated daily, weekly and monthly reports on inventory
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeping Room Inspector
Welk Resort Group
03.2016 - 07.2022
- Maintained records in property management system for room inspections.
- Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
- Worked with front desk to respond promptly to all guest requests.
- Achieved a high level of guest satisfaction by consistently prioritizing the timely resolution of any issues identified during room inspections.
- Communicated effectively with front desk personnel regarding room availability and readiness status updates.
- Established and enforced safety protocols and guidelines for staff.
- Trained housekeeping staff on cleaning protocols.
- Enhanced overall guest experience through meticulous attention to detail in room inspections.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
- Inspected guest rooms for compliance with cleanliness standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Upheld high standards of safety compliance by regularly reviewing emergency procedures during training sessions.
- Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Ensured guest satisfaction with thorough inspections of rooms prior to check in.
- Managed laundry sorting, washing, drying, and ironing.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Played an essential role in maintaining the hotel''s reputation for excellence through consistent delivery of exceptional service levels.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Adhered to safety protocols by enforcing proper equipment usage.
- Collaborated with various team members to meet guests' requests.
- Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
- Contributed to increased occupancy rates by consistently providing well-maintained rooms for guests.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Communicated repair needs to maintenance staff.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Supervisor
McDonald's
08.2012 - 06.2016
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Licensed Cosmetologist - Cosmetology
Missouri College of Cosmetology
Springfield, MO11.2001
High School Diploma -
William B Travis High School
Austin, TX06.1986
Skills
- Customer Relations
- Quality Assurance
- Documentation Management
- Flexible and Adaptable
- Organization and Time Management
- Data Entry
- Computer Skills
- Multitasking
- Dependable and Responsible
- Teamwork and Collaboration
- Cultural Awareness
Timeline
Hybrid Specialist Front Desk
Hyatt Vacation Club
07.2022 - Current
Housekeeping Room Inspector
Welk Resort Group
03.2016 - 07.2022
Supervisor
McDonald's
08.2012 - 06.2016
Licensed Cosmetologist - Cosmetology
Missouri College of Cosmetology
High School Diploma -
William B Travis High School