Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Audra Phalen

Arlington,VA

Summary

Experienced social worker specializing in compassionate in-home care for aging adults. Skilled in case management, treatment planning, and discharge planning for individuals with mental illness and substance abuse disorders. Demonstrates extensive knowledge of community-based mental health services and community resources, including the criminal justice system. Exceptional at collaborating with interdisciplinary teams and efficiently coordinating care. Possesses strong organizational, interpersonal, and communication skills.

Overview

16
16
years of professional experience

Work History

Care Professional

Home Instead
02.2022 - Current
  • Demonstrate patience, empathy, and understanding when dealing with individuals and their family members experiencing cognitive decline or memory loss
  • Engage clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
  • Provide companionship and emotional support to alleviate feelings of loneliness or isolation
  • Document daily observations including changes in behavior or health conditions
  • Provide respite care for family caregivers, allowing them time for self-care and personal responsibilities
  • Advocate for clients' rights and ensured they received respectful treatment from others

Desk/Play Lounge Provider

Barre3 Clarendon (closed due to COVID)
09.2019 - 03.2020
  • Greeted and checked-in clients, ensuring a positive first impression and providing exceptional customer service
  • Assisted with client inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
  • Cared for children (typically aged 6 months- 3 years old) in nurturing and age-appropriate ways and used positive reinforcement techniques to promote patience and other healthy behaviors in children.

Social Work Supervisor

Fairfax County Community Services Board
09.2010 - 08.2014
  • Supervised a team of case managers, nurse, discharge planner and a peer support specialist for Jail Diversion Program and Intensive Community Treatment Teams
  • Led daily team meetings to discuss cases, provide guidance and support, share best practices, and address any challenges or concerns and provided weekly supervision
  • Provided crisis intervention, guidance and supportive counseling
  • Ensured compliance with all relevant agency, state and federal laws, regulations, and ethical guidelines
  • Cultivated positive, trusting relationships with individuals and community providers to promote effective coordination of services.

Forensic Discharge Planner

Fairfax County Community Services Board
09.2008 - 09.2010
  • Developed individualized discharge plans for clients in forensic state hospitals and local detention centers based on thorough assessments and evaluations
  • Advocated for clients' rights and needs within the community, ensuring access to necessary support systems
  • Maintained accurate documentation of client progress, treatment plans, and case management activities
  • Collaborated with interdisciplinary teams to coordinate services and resources for clients in need.

Education

Master of Social Work - Social Work

Virginia Commonwealth University
Arlington, VA
08-2005

Bachelor of Arts - Psychology

Albany University
Albany, NY
05-1998

Skills

  • Case management
  • Treatment and discharge planning
  • Organizational Skills
  • Time Management Abilities
  • Community Outreach
  • Positive Attitude and Patient
  • Interpersonal Communication
  • Care Coordination
  • Interdisciplinary team collaboration
  • Follow-up skills
  • Case Documentation

Volunteer Work

  • Jamestown Elementary School: PTA Newsletter Editor, 2022 - Current
  • Jamestown Elementary School: PTA Yearbook Committee, 2021- Current
  • Arlington Medical Reserve Corp (MRC): Support at various COVID-19 clinics, 2021
  • St. Charles Preschool: Room Parent, 2016-2018
  • Northern Virginia Parents of Multiples (NVPOM): Mentor, Parents Social Committee and Consignment Sale Committee, 2014- 2020

Timeline

Care Professional

Home Instead
02.2022 - Current

Desk/Play Lounge Provider

Barre3 Clarendon (closed due to COVID)
09.2019 - 03.2020

Social Work Supervisor

Fairfax County Community Services Board
09.2010 - 08.2014

Forensic Discharge Planner

Fairfax County Community Services Board
09.2008 - 09.2010

Master of Social Work - Social Work

Virginia Commonwealth University

Bachelor of Arts - Psychology

Albany University
Audra Phalen