Audra Rutt
Evansville,IN
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
Supervisor, Client Services
Meetings & Events International
Evansville, IN
08.2018 - 05.2024
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Streamlined operations through continuous process improvement initiatives.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Conducted regular performance reviews for team members to ensure job satisfaction and effectiveness.
- Developed and implemented policies and procedures to improve customer service efficiency.
- Acted as a liaison between clients and internal teams to resolve any conflicts or discrepancies quickly.
- Collaborated with other departments to ensure customers' needs are met effectively.
- Resolved escalated customer disputes in an efficient manner while upholding company values.
- Monitored customer feedback and responded promptly to complaints or issues.
- Maintained compliance with federal, state, and local regulations.
Medical Office Assistant
Deaconess Midtown Hospital
Evansville, IN
09.2015 - 08.2018
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Organized patient files according to HIPAA guidelines.
Education
Bachelor of Science - Public Relations, Advertising, And Applied Communication
University of Southern Indiana
Evansville, IN12-2016
Skills
- Staff Management
- Data Analytics
- Process Improvement
- Strategic Planning
- Staff Development
- Project Management
- Processes and procedures
- Goal-Oriented
- Complex Problem-Solving
- Analytical Thinking
- Attention to Detail
- Adaptability and Flexibility
- Problem-solving aptitude
- Experience in leadership
- Time Management
- Teamwork and Collaboration
- Excellent Communication
- Decision-Making
Affiliations
- Music
- Reading
- Travel
- Writing
Timeline
Supervisor, Client Services
Meetings & Events International
08.2018 - 05.2024
Medical Office Assistant
Deaconess Midtown Hospital
09.2015 - 08.2018
Bachelor of Science - Public Relations, Advertising, And Applied Communication
University of Southern Indiana
Similar Profiles
Audra RuttAudra Rutt
Program Coordinator at Meetings & Events InternationalProgram Coordinator at Meetings & Events International
Wendy DoningerWendy Doninger
Speaker Services Manager at Meetings & Events InternationalSpeaker Services Manager at Meetings & Events International
Kris MartinKris Martin
Senior Account Director at Meetings & Events InternationalSenior Account Director at Meetings & Events International