Hi, I’m
Audra Rutt
Evansville
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
years of professional experience
Work History
Meetings & Events International
Program Coordinator
08.2018 - 05.2024
Job overview
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Led transition to virtual program delivery model during unforeseen circumstances, ensuring continuity of services.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Worked with supervisor to assess needs and determine best courses of action.
- Enhanced team productivity by streamlining communication and implementing effective project management tools.
- Managed and routed approximately 80 calls appropriately per day.
- Ensured compliance with organizational policies and procedures, maintaining a safe and efficient work environment for the team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Deaconess Midtown Hospital
Medical Office Assistant
09.2015 - 08.2018
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EHR to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Education
University of Southern IndianaEvansville, IN
Bachelor of Science from Public Relations, Advertising, And Applied Communication
12.2016
Skills
- Team leadership
- Data-driven decision making
- Workflow optimization
- Comprehensive strategic planning
- Employee training
- Project coordination
- Operational efficiency
- Results-driven
- Critical thinking for problem-solving
- Problem-solving aptitude
- Meticulous attention to quality
- Adaptability in dynamic environments
- Effective troubleshooting skills
- Proven leadership experience
- Effective time management
- Collaborative teamwork
- Strong verbal communication
- Strategic decision-making
- Goal oriented
- EHR experience
- Remote work proficiency
- Remote work
Activities
- Music
- Reading
- Travel
- Writing
Timeline
Program Coordinator
Meetings & Events International
08.2018 - 05.2024
Medical Office Assistant
Deaconess Midtown Hospital
09.2015 - 08.2018
University of Southern Indiana
Bachelor of Science from Public Relations, Advertising, And Applied Communication
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