Audra Spencer
Oklahoma City,OK
Summary
Motivated Dining Supervisor focused on maximizing resident satisfaction with remarkable service. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Dining Room Supervisor
Touchmark at Coffee Creek
10.2020 - Current
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Fielded complaints from residents and corrected issues with both front of house and Executive Chef.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director, Executive Chef, and Resident Services Director.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Supervised team of 30 employees in a retirement community establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Redesigned training program for new employees to decrease training time and train efficiently.
- Worked on our resident portal application, Fullcount, to register tablets, correct layouts, menus, items, register new servers, etc.
- Created opening, closing, and weekly duties to ensure front of kitchen and dining rooms are clean and prepared. Update them as needed.
- Communicated effectively with dining staff and residents alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of residents and identify appropriate opportunities to ask residents about dining experiences.
- Enhanced resident satisfaction by providing exceptional dining experiences and promptly addressing concerns.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies and rules.
Expo
Olivia
02.2022 - 10.2022
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Improved order accuracy with thorough review of each dish before serving to customers.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Maintained a clean and organized workspace, adhering to health and safety regulations at all times.
- Assisted in the reduction of food waste by closely monitoring portion sizes and communicating with kitchen staff.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
Receptionist
Elements Massage
07.2020 - 10.2020
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Confirmed appointments, communicated with clients and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cashier
Walgreens
06.2018 - 07.2019
- Helped customers find specific products, answered questions and offered product advice.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Some College (No Degree) - Forensic Psychology
University of Central Oklahoma
Edmond, OKSome College (No Degree) - Associates
Tulsa Community College
Tulsa, OKHigh School Diploma -
Charles Page High School
Sand Springs, OK05.2019
Skills
- Food and Beverage Service
- Customer Service
- Task Delegation
- Complaint Resolution
- Dining Area Supervision
- Hiring
- Team Collaboration
- Ability to Work in a Fast Paced Environment
- Safe Work Practices
- Natural Leadership
- Hospitality Management
- Food safety knowledge
- Organizational skills
- Point of sale systems
- Employee scheduling
- Problem-solving
Timeline
Expo
Olivia
02.2022 - 10.2022
Dining Room Supervisor
Touchmark at Coffee Creek
10.2020 - Current
Receptionist
Elements Massage
07.2020 - 10.2020
Cashier
Walgreens
06.2018 - 07.2019
Some College (No Degree) - Forensic Psychology
University of Central Oklahoma
Some College (No Degree) - Associates
Tulsa Community College
High School Diploma -
Charles Page High School
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