Audra Standiford

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes with Compensation & Benefits Analyst, Payroll, Employee & Labor Relations and HR Generalist.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

• Process daily Wells Fargo Bank receipts ensuring prompt and accurate recording of payments to customer accounts; Including all lockbox, ACH and credit card payments
• Creates all GL deposit, working with all accountants
• Research and address unapplied and unallocated receipts
• Collaborate effectively with Credit, Collections and Billing, Revenue, Commercial Teams
• Process credit card payments for USD and CAD
• Monitor and manages influx of daily e-mail box
• Provides a daily receipt log to Collections Analyst
• Provides Open AR reports to Controller, Accountants, Revenue Analyst and Collection Analyst
• Investigate and resolve customer queries
• Provides all W9, Banking Instructions and Vendor Ach
• Process adjustments to customer accounts credit/debit and account write-offs
• Reconcile adjustments related to prior payments posted, auditing, correct rejected payments
• Maintain cash application metric report
• Spearheaded training initiatives aimed at enhancing correct revenue before billing has finalized.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Collaborated with upper management to drive strategy and implement new processes.

Same duties as Cash Applications.

• Following standard operating procedures, prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system
• Researches and resolves routine billing questions and discrepancies
• Reviews invoices for completeness and accuracy
• Calculate and prepare basic manual billing for non-complex billing arrangements
• Gather and summarize supplemental billing information to accommodate customer billing requirements
• Review various billing system reports to identify billing discrepancies
• Makes corrections as appropriate to ensure accurate billing standard operating procedures
• Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings
• Performs basic and routine research to resolve differences or unidentified payments
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advice to accompany payments sent to the lock box or corporate office
• Process credit card payment from customers over the phone and process recurring payments
• Complete customer set up in billing system
• May have limited contact with customers to assist with researching billing questions and providing copies of support documentation
• Performs other job-related duties as assigned
• Answer customer inquiry calls regarding On-Line Bill Pay
• Creates SRA deposit to mail to the lock box
• Responsible for the integrity of data entered into the billing system, applying expertise and caution to ensure accordance with relevant regulations, local requirements and Company policies
• Reviews records to be keyed in detail, taking care to validate data against source documents and reconcile variances
• Monitors daily workload and resolved deficiencies in required documentation, communication and/or data
• Demonstrates a thorough understanding of the systems employed by the Company, including but not limited to the queue management and billing systems
• Builds Relationships with the Customer Service Center and Sales Departments through open and objective communication
• Recognizes out of scope activities, as well as the impact of issues, delays, and changes and communicates with involved parties and/or management if needed
• Performed other job-related duties as assigned