Audra Stewart-Gordon
Hancock
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Health and Communications Coordinator
Healthy Acadia
2023.09 - 2025.10
- Boosted audience engagement through creative content creation for social media platforms.
- Generated clear, concise and original verbiage for written communications.
- Evaluated analytics data from digital channels to drive continuous improvement in messaging effectiveness and audience targeting.
Warm Line Support
Sweetser
2025.05 - 2025.07
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Increased client engagement by actively listening and providing empathetic support during individual sessions.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Peer Recovery Coach
Healthy Acadia
2020.08 - 2023.09
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
Assistant Manager of Customer Service
Hannaford Bros. Supermarket
2015.04 - 2020.03
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
- Reduced wait times by streamlining processes and implementing efficient workflow systems within the department.
- Developed strong relationships with customers, providing personalized assistance and support.
Education
Master of Science - Social Work
University of New England
Biddeford2029-05
Associate of Applied Science - Criminal Justice Probation And Parole
Washington County Community College
Calais, ME2026-05
Bachelor of Science - Psychology
Husson University
Bangor, ME2025-08
Associate of Applied Science - Human Services
Washington County Community College
Calais, ME2022-05
Certificate - Substance Use Recovery
Washington County Community College
Calais, ME2022-05
Skills
- Interpersonal skills
- Relationship building
- Support services
- Documentation and recordkeeping
- Active listening
- Verbal and written communication
Certification
- Certified Recovery Coach - State of Maine
- BHP
- CHW
- MHRT/C - Muskie School
Timeline
Warm Line Support
Sweetser
2025.05 - 2025.07
Community Health and Communications Coordinator
Healthy Acadia
2023.09 - 2025.10
Peer Recovery Coach
Healthy Acadia
2020.08 - 2023.09
Assistant Manager of Customer Service
Hannaford Bros. Supermarket
2015.04 - 2020.03
Master of Science - Social Work
University of New England
Associate of Applied Science - Criminal Justice Probation And Parole
Washington County Community College
Bachelor of Science - Psychology
Husson University
Associate of Applied Science - Human Services
Washington County Community College
Certificate - Substance Use Recovery
Washington County Community College