Audra Stokes Robertson
Jersey City,NJ
Summary
Efficient and detail-oriented Administrative Assistant with proven skills in office management, scheduling, and communication. Known for supporting teams, maintaining organization, and handling tasks with accuracy and professionalism.
Overview
25
25
years of professional experience
Work History
Administrative Assistant III to Director
Board Of Public Utilities
Trenton, NJ
09.2022 - Current
- Created spreadsheets to track annual expenses, enhancing financial oversight.
- Managed Director and team calendars to ensure timely meetings and deadlines.
- Facilitated onboarding processes by supplying new employees with division materials.
- Coordinated interdepartmental communications, relaying messages from Director to staff.
- Answered customer inquiries promptly, delivering effective service assistance.
- Compiled meeting agendas and relevant materials to prepare for discussions.
- Implemented process improvements that increased operational efficiency.
- Provided accurate updates to Director through various communication methods.
Administrative Assistant III
Board of Public Utilities
Trenton, NJ
05.2019 - Current
- Provided comprehensive administrative support to Director and Bureau Chief.
- Scheduled meetings for staff and external stakeholders as required.
- Coordinated travel arrangements and prepared commissioner letters for presidential signature.
- Sorted and distributed incoming messages and correspondence promptly.
- Assisted in preparing agenda packets, letters, memorandums, and reports for Bureau Chief.
- Prepared discovery documents for Bureau Chief and staff efficiently.
- Maintained essential reports and files while overseeing workflow and secretarial support.
- Implemented administrative improvements to enhance operational efficiency.
Secretarial Assistant III
Board of Public Utilities
Trenton, NJ
10.2012 - 05.2019
- Scheduled and coordinated meetings and appointments for Division Director and Bureau Chief.
- Reviewed and distributed incoming mail to appropriate staff members.
- Developed new filing and organizational practices for improved efficiency.
- Maintained vehicle reports for division fleet of vehicles.
- Processed staff expense reports as needed to ensure timely reimbursements.
- Received customer inquiries and routed them to appropriate staff for resolution.
- Provided administrative support for personnel actions, including promotions and disciplinary measures.
- Coordinated Emergency Management staff in compiling electrical and gas outage reports.
Senior Clerk Typist
Board of Public Utilities
Newark, NJ
10.2004 - 05.2019
- Managed all incoming calls while recording accurate messages for efficient communication.
- Maintained calendar for Bureau Chief, tracking staff availability and field work locations.
- Communicated with visitors and scheduled appointments to enhance office operations.
- Provided constituents with accurate information and directed inquiries to appropriate departments.
- Coordinated meetings for staff and external constituents to ensure effective collaboration.
- Compiled detailed logs of all incoming and outgoing correspondence for record-keeping.
Clerk Typist
Board of Public Utilities
Newark, NJ
09.2000 - 10.2004
- Received, recorded, and filed petitions related to Board agenda items.
- Managed distribution of agenda materials within Case Management unit of BPU.
- Answered multi-line phone system, directing calls to appropriate departments.
- Processed incoming mail by stamping and organizing for timely delivery.
- Provided accurate information to constituents and referred them to necessary departments.
Education
High School Diploma -
American Institute of Finance
Jersey City, NJ06-1988
Diploma -
Henry Snyder High School
Jersey City, NJ01.1988
Skills
- Keyboarding proficiency
- Goal-oriented mindset
- Multi-tasking and prioritization
- Records management
- Document control
- Verbal and written communication
- Microsoft Office Suite expertise
- Calendar management
- Meeting coordination
- Travel administration and coordination
- Phone call handling
- effective communication
References
References available upon request.
Timeline
Administrative Assistant III to Director
Board Of Public Utilities
09.2022 - Current
Administrative Assistant III
Board of Public Utilities
05.2019 - Current
Secretarial Assistant III
Board of Public Utilities
10.2012 - 05.2019
Senior Clerk Typist
Board of Public Utilities
10.2004 - 05.2019
Clerk Typist
Board of Public Utilities
09.2000 - 10.2004
High School Diploma -
American Institute of Finance
Diploma -
Henry Snyder High School
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