Audra Tello
Ivins,UT
Summary
Versatile and dynamic professional with a proven track record in customer relationship management and conflict resolution, honed at Ryder Truck Rental. Skilled in audience engagement and upselling techniques, I excel in fast-paced environments, demonstrating adaptability and a commitment to excellence. Achieved notable increases in customer satisfaction through effective problem-solving and rapport-building.
Overview
22
22
years of professional experience
Work History
School Lunch Assistant
Vista Elementary
02.2020 - 06.2020
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Demo Representative
Garden of Life
01.2015 - 11.2016
- Generated brand awareness and positive product impressions to increase sales.
- Collaborated with store management to optimize demonstration schedules for maximum visibility and impact.
- Handled customer objections professionally, addressing concerns with relevant facts and benefits of the products showcased.
- Maintained professional appearance consistent with requirements of job.
- Boosted product sales by conducting engaging and informative in-store demonstrations.
- Improved overall shopping experience for customers by offering knowledgeable advice on complementary or alternative products when appropriate.
- Utilized persuasive skills to encourage hesitant customers to try out the demonstrated product.
- Enhanced brand awareness by actively promoting the unique selling points of featured products during demonstrations.
- Assisted in inventory management, ensuring adequate stock of products during demonstrations and promotional events.
- Engaged with customers to communicate key points about products being demonstrated.
- Participated in special event promotions, offering additional exposure for featured products beyond regular in-store demonstrations.
Demo Representative
Sun Warrior
06.2018 - 05.2019
- Generated brand awareness and positive product impressions to increase sales.
- Demonstrated excellent communication skills while presenting product information clearly and concisely to potential customers.
- Conducted thorough research on each product prior to demonstrations, ensuring accurate representation of its benefits and features.
- Delivered high-quality training sessions for new demo representatives, ensuring consistent messaging across all presentations.
- Collaborated with store management to optimize demonstration schedules for maximum visibility and impact.
- Maintained professional appearance consistent with requirements of job.
- Enhanced brand awareness by actively promoting the unique selling points of featured products during demonstrations.
- Increased customer satisfaction through showcasing product features and answering consumer questions effectively.
- Participated in special event promotions, offering additional exposure for featured products beyond regular in-store demonstrations.
Office Assistant
Lake City International
11.2006 - 07.2007
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Customer Service Representative
Ryder Truck Rental
09.1998 - 03.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
High School Diploma -
Kearns High School
Kearns , Utah05.1994
Skills
- Complaint resolution
- Call center experience
- Scheduling
- Professional telephone demeanor
- Customer satisfaction measurement
- Follow-up skills
- Building rapport
- Multi-line phone talent
- Assertiveness
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Product Knowledge
- Team building
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Adaptability
- Audience Engagement
- Presentation Skills
- Upselling techniques
Timeline
School Lunch Assistant
Vista Elementary
02.2020 - 06.2020
Demo Representative
Sun Warrior
06.2018 - 05.2019
Demo Representative
Garden of Life
01.2015 - 11.2016
Office Assistant
Lake City International
11.2006 - 07.2007
Customer Service Representative
Ryder Truck Rental
09.1998 - 03.2006
High School Diploma -
Kearns High School