- Watching Movies and TV Shows
- Music
- Animal Care
Audra Tompos
Huntington,WV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with inventory control, logistics, and team supervision. Utilizes strategic planning and process optimization to enhance efficiency. Track record of effective communication and problem-solving in fast-paced environments.
I am a hardworking and passionate worker, eager to help achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inventory Specialist Supervisor
Walgreens Boots Alliance
01.2021 - Current
- Managed excess inventory through proper disposal methods or redistribution channels, reducing carrying costs associated with overstock situations.
- Resolved inventory-related issues promptly, minimizing potential negative impacts on customer satisfaction or company profitability.
- Provided ongoing training for staff members, enhancing their skills and knowledge for better performance on the job.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Resolved conflicts between team members and addressed complaints or grievances.
- Handled day-to-day shipping and receiving, overseeing pharmacy inventory and shipments.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Determined staffing needs, developing schedules to staff all shifts.
Shift Lead Manager
Walgreens Boots Alliance
02.2017 - 02.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Coordinated project workflows for departments.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
Assistant Store Manager
Kentucky Fried Chicken, KFC
01.2012 - 01.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Science - Medical Assisting
Huntington Junior College
Huntington, WV04-2011
Associate of Science - Medical Office Administration
Huntington Junior College
Huntington, WV04-2011
Associate of Science - Business Management
Huntington Junior College
Huntington04-2010
Skills
- Warehouse operations
- Team motivation
- Customer experience
- Retail operations
- Budgeting and finance
- Team building and leadership
- Staff scheduling
- Store opening and closing
- Customer service management
- Cash handling
- Punctual and reliable
- Accurate money handling
- Goals and performance
- Loss prevention
- Training and mentoring
- Handling customer complaints
- Safety compliance
- Positive attitude
- Stock rotations
- Teamwork and collaboration
- Problem-solving
- Records management
- Multitasking Abilities
- Shift checklists
- Worker training
Certification
- PTCB Certified
Interests
Timeline
Inventory Specialist Supervisor
Walgreens Boots Alliance
01.2021 - Current
Shift Lead Manager
Walgreens Boots Alliance
02.2017 - 02.2021
Assistant Store Manager
Kentucky Fried Chicken, KFC
01.2012 - 01.2017
- PTCB Certified
Associate of Science - Medical Assisting
Huntington Junior College
Associate of Science - Medical Office Administration
Huntington Junior College
Associate of Science - Business Management
Huntington Junior College
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