Audra Valdez
Lubbock,TX
Summary
Highly enthusiastic customer service professional with 15 years experience. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Very organized and performance driven. Very dedicated and dependable in with every job performance. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
16
16
years of professional experience
Work History
Sales Manager
Enterprise Recycling
24549 State Hwy, TX
06.2019 - Current
- Implemented process changes to streamline sales department workflow.
- Conducted regular meeting with staff members to review goals and objectives for the week.
- Created and presented monthly reports to sales dept.
- Developed and implemented sales strategies to increase net sales.
- Developed pricing strategies that would maximize profits while still remaining competitive.
- Managed daily operations of sales department, including supervision of staff members.
- Maintained accurate records of all transactions between customers and company representatives.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
Front Desk
Best Western Plus
Lubbock, TX
04.2011 - 05.2014
- Check-in/out customers Direct customers to desired location Empathize with customer complaints Clean lobby and work area Balance cash drawer at the beginning/end of shift Receive calls for reservations Cancel reservations Reverse charges or charge on rooms.
- Best Western.
Front Desk
Holiday Inn Express
Dalhart, TX
01.2009 - 04.2011
- Check-in/out customers
- Direct customers to desired location
- Empathize with customer complaints
- Balance shift report
- Make and keep well stocked in breakfast bar area
- Clean breakfast bar
- Check rooms after Housekeepers, to make sure rooms are up to par
- Clean lobby and employee restroom.
Assistant General Manager
Holiday Inn Express Hotel Suites Brownfield Tx
Dalhart, TX
- Greet Customers as they come in/out Balance shift report Print housekeeping reports Maintained breakfast bar Maintained housekeeper quarters stocked with equipment Breakfast bar orders Cleaned lobby/ restrooms Balanced credit card system for the day Empathized with customer complaints Check-in/out customers.
Front Desk Associate
Taj Hospitality
Lubbock, TX
5 2011 - 1 2016
- Monitored reservations to track incoming parties and special events.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
- Trained newly hired employees on front desk procedures and business operations.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
- Promptly managed complaints and concerns of customers with positive attitude and rectified issues to patron satisfaction.
- Reviewed accounts to assess open charges and answer diverse customer questions.
- Greeted, registered and assigned rooms to guests.
Quality Control Supervisor
Merry Maids
Lubbock, TX
5 2016 - 1 2018
- Established product specifications and quality assurance practices.
- Appraised customers’ requirements and worked to maintain high satisfaction.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Monitored product trends and suggested changes.
- Managed the recruitment and hiring of new employees.
- Troubleshot product issues and fixed problems.
- Supervised and guided inspectors, technicians and other staff.
- Developed and managed project plans while providing status updates to management.
Education
G.E.D -
Community College of Denver
2001
Skills
- Strong organizational skills
- Active listening skills
- Conflict resolution
- Courteous demeanor
- Customer service
- Filing
- Organization skills
- Telephone skills
- Client relations
- Microsoft Word
- Microsoft excel
- Performance Management
- Sales Reporting
- Sales Planning
- Sales Tracking
- Staff Management
- Client Relationship Management
- Exceptional multi-tasker
- Direct Sales
- Team Oversight
- Excellent communication skills
- Superb time management
- Relationship Building
- Sales operations
Timeline
Sales Manager
Enterprise Recycling
06.2019 - Current
Front Desk
Best Western Plus
04.2011 - 05.2014
Front Desk
Holiday Inn Express
01.2009 - 04.2011
Assistant General Manager
Holiday Inn Express Hotel Suites Brownfield Tx
Front Desk Associate
Taj Hospitality
5 2011 - 1 2016
Quality Control Supervisor
Merry Maids
5 2016 - 1 2018
G.E.D -
Community College of Denver