Audra Van Gheem
Howard,WI
Summary
Customer service professional with significant experience in delivering effective solutions and enhancing customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and adaptability to meet evolving needs. Reliable and results-driven, with proven ability to balance multiple priorities and drive positive outcomes.
Overview
20
20
years of professional experience
Work History
Customer Solutions Specialist
Georgia Pacific
03.2022 - Current
- Groom, release, follow and verify delivery of customer PO's.
- Recognize and implement areas of improvement for GP and the customer.
- Provide proactive and transparent communication to customers.
- Create valued relationships with customer buyers/contacts.
- Work with internal departments to maximize efficiencies.
- Act as a liaison between the customer and internal departments.
- Actively participate in knowledge growth and sharing with my CSS co-workers.
- Utilize systems to house and track customer information and order adjustments.
- Analyze metrics to recognize and implement continued improvements and process changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
Administrative Clerk
City of Green Bay
05.2020 - 03.2022
- Provide clerical support services to departmental staff.
- Track and execute excavation and obstruction permits.
- Answer resident and contractor phone calls.
- Generate invoices.
- Create requisitions and purchase orders.
- Maintain and file various records and correspondence.
- Participate on continuous improvement teams.
- Create and implement improved processes.
Office Manager
National Mutual Benefit
11.2017 - 05.2020
- Implement and manage an annual review program for our members.
- Manage Agent calendars and schedules.
- Answer phone calls, member inquiries and route items appropriately.
- Create and maintain a CRM system to house member information and contact history.
- Schedule, record and publish meeting minutes.
- Ensure the office is clean and fully stocked.
- Participate on continuous improvement teams.
- Create and maintain new Operating Procedures for our agents.
Project Manager
Priority Sign
04.2013 - 11.2016
- Manage and execute project sites from launch to completion.
- Establish trusted relationships with clients and vendors.
- Establish and manage project timing and funding.
- Review, update and approve site drawings.
- Obtain and adhere to city regulations.
- Create and approve purchase orders.
- Oversee the work of my associate project managers.
Project Coordinator & Inventory Control
Bemis Manufacturing
10.2005 - 04.2013
- Primary contact for customers and suppliers.
- Record, publish and follow up on issues and action items.
- Coordinate new product development, customer relations, and continuous improvement projects.
- Lead and participate in strategic initiatives to improve overall production and customer satisfaction.
- Review and correct production reporting and inventory errors.
- Record and track sample materials, purchased components and slow moving inventory.
- Manage engineering databases.
- Manage customer exit plans.
Education
Business Management Courses
Lakeland
Accounting Courses
Lakeland
Leadership Training
City of Green Bay
Leadership & Training Classes
Bemis Mfg.
Skills
- Proprietary Business Systems
- Google Suite
- Microsoft Suite
- Client retention strategies
- CRM software proficiency
- Goal setting and achievement
- Teamwork and collaboration
- Customer service excellence
Timeline
Customer Solutions Specialist
Georgia Pacific
03.2022 - Current
Administrative Clerk
City of Green Bay
05.2020 - 03.2022
Office Manager
National Mutual Benefit
11.2017 - 05.2020
Project Manager
Priority Sign
04.2013 - 11.2016
Project Coordinator & Inventory Control
Bemis Manufacturing
10.2005 - 04.2013
Accounting Courses
Lakeland
Leadership Training
City of Green Bay
Leadership & Training Classes
Bemis Mfg.
Business Management Courses
Lakeland
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