Summary
Overview
Work History
Education
Skills
Timeline
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Audra Vasquez

Guymon,USA

Summary

Detail-oriented team player with a proven track record of effectively managing multiple projects simultaneously while maintaining a high level of accuracy. Passionate and hardworking, eager to utilize strong organizational skills, contribute to team success, and achieve company goals.

Overview

19
19
years of professional experience

Work History

Billing Specialist

TCEC
08.2021 - Current
  • Oversee billing processes for an electric company, retrieve and analyze customer account information, resolve any billing discrepancies
  • Process all incoming wire and check payments to corresponding accounts
  • Make sure accounts are billing with correct information (PCA, taxes, rates, TOU, Solar)
  • Compile records of invoices and payments
  • Monitor customer accounts for late payments
  • Generate and distribute monthly billing statements
  • Process and reconcile large volumes of invoices with accuracy and efficiency.
  • Worked with multiple departments to check proper billing information.
  • Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.

Member Service Representative

TCEC
11.2017 - 08.2021
  • Received and responded to member inquiries in person, over the phone and through email
  • Assisted members with opening, transferring or disconnecting services
  • Answered members questions regarding accounts, products, and services
  • Assisted in training new employees and resolving member complaints
  • Developed and maintained good working relationships with members
  • Participated in community outreach events promoting TCEC's mission and values within local service areas.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.

Pharmacy Tech

Clinic Pharmacy
05.2009 - 11.2017
  • Demonstrate proficiency in prescription interpretation, third party insurance claim processing, and effective customer relationship management
  • Compounded, packaged, and labeled pharmaceuticals while maintaining accurate inventory records.
  • Managed daily pharmacy operations, such as stocking shelves and ordering medications.
  • Aided pharmacists in accurately filling and dispensing prescriptions, showcasing reliability and attention to detail.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Admissions Clerk/Insurance Billing Clerk

Memorial Hospital Of Texas County
10.2005 - 05.2009
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Maintained high levels of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
  • Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
  • Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
  • Efficiently resolved billing discrepancies by collaborating with finance department to review charges and make necessary adjustments.
  • Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.

Education

High School Diploma -

Guymon High School
Guymon, OK
2005

Skills

  • Detail Oriented and very organized
  • Flexibility
  • Teamwork
  • Fast Learner
  • 10 key, Multiline telephone/Switchboard
  • Great Communication
  • Hard Worker, Self-Starter
  • HIPAA Compliance
  • Microsoft Office
  • Over 40 different LinkedIn learning certificates dealing with Customer service
  • Billing systems and software

Timeline

Billing Specialist

TCEC
08.2021 - Current

Member Service Representative

TCEC
11.2017 - 08.2021

Pharmacy Tech

Clinic Pharmacy
05.2009 - 11.2017

Admissions Clerk/Insurance Billing Clerk

Memorial Hospital Of Texas County
10.2005 - 05.2009

High School Diploma -

Guymon High School

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Audra Vasquez