Open To Work
Hi, I’m
Audra Jill Hodges
Business Analysis, Risk Analysis, Technical Writing
Lubbock,TX
Summary
Experienced professional with a strong background in technology-related roles. Proficient in contributing in projects related to software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
25
years of professional experience
Work History
Comerica
Enterprise Information Security Risk Analyst II
08.2024 - Current
Job overview
- Technical Writing (Policies/Procedures)/Training Content Creation/PowerPoint/PowerBI - Compliance Focused.
- SharePoint Filing/Record-Keeping/ Project Work.
- Key contributor for Comerica's enterprise wide data remediation efforts.
- Key contributor for BigID data remediation automation tool project.
- Lead the SOP responsibilities including project requirements, testing, output for the Comerica Information Security Team.
- Lead large data remediation training sessions and 1:1 step-by-step training with associates when necessary.
- Track documentation submissions to support audit activity.
- Assist in executing the risk management and compliance program.
- Assist in the analysis of the company's regulatory compliance posture and the developments of control recommendations.
- Make recommendations as a subject matter expert to other departments for projects, task forces and regulatory implementation.
- Analyze, research, and execute the preparation of deliverables as assigned related to federal and state regulatory exams, internal audits and projects, external audits, and enterprise-level controls.
- Analyze and interprets regulatory compliance requirements in collaboration with the Line of Business and Compliance.
- Gather, analyze, interpret, and communicate statistics for related committees.
- Execute periodic self-monitoring or testing to determine whether policies and procedures are being followed. Participates on projects as required.
ARGO Data Services
Senior Technical Communicator
01.2023 - 04.2025
Job overview
- Maintained and managed all ARGO documentation (User Guides, Installation Guides, etc.) via MadCap Flare.
- Published all documentation to ARGO Wiki.
- Created new and updated existing documentation for ARGO software clients.
- Assisted with Online Help creation. Utilized Meta links and tags to enhance user experience.
- Worked closely with Line of Business (LOB) leaders to ensure all End User documentation was updated in alignment to all software enhancement releases.
AAG - American Advisors Group
Product Manager / Senior Technical Writer
04.2021 - 11.2022
Job overview
- Created policy and procedure documentation consistency for all departments.
- Worked closely with department executives, management and subject matter experts (SMEs) to create new or transition current multi-departmental procedures into role-based procedures.
- Created procedure document repository and tracking to ensure all necessary documents related to the regulatory project were captured.
- Published all AAG Policies, Procedures, Lending Guides & Alerts (disaster, FEMA, Credit, etc.) via MadCap Flare to ensure the AAG intranet contained all current documents for AAG and BetterCare associates to access.
- Created weekly Publication Communication and distributed to all AAG associates.
Northwestern Mutual (Genesis 10)
Product Manager / Technical Writer
09.2020 - 03.2021
Job overview
- Managed the Archer product roll-out which included working with Executive Level Management, Business Leaders, Developers to help drive Archer awareness to Enterprise Compliance.
- Created and delivered all communications related to Archer productivity to Executive Management and Business Leaders.
- Created, managed and maintained SharePoint, Confluence, Trello, and Jira Align for the Enterprise Compliance Team.
- Developed and drove Archer deployment planning for 2021.
- Worked directly with Archer Account Executives and Developers for all Enterprise Compliance system requirements.
- Created and maintained Policy Hierarchy process workflows and procedures via Blueworks.
- Developed end-to-end Archer feedback process.
- Developed and maintained communication plan and meeting forum calendar for Archer 2021 cadence of activities, communications, etc.
Bridgeforce (Matrix)
Senior Technical Writer
02.2020 - 03.2020
Job overview
- Created current state procedure documentation for banking branches in efforts to assist the bank with preparing for upcoming audit.
- Onsite visit to branches to gather current processes, gauge a realistic vision of the scope of work for the project, and relationship development.
- Worked with front line staff and executive management to ensure all current processes were captured.
- Assisted in the development of a proposed enhancement plan for any potential future phases of the project. (i.e., future state processes, gaps in current processes, etc.)
- Created procedure document repository in SharePoint for tracking, seamless team access for editing, version control, etc.
Goldman Sachs (Genpact)
Senior Technical Writer
07.2019 - 01.2020
Job overview
- Created procedure documentation consistency for specific departments.
- Utilized current procedures from SharePoint and transitioned them into consistent documents for multiple departments.
- Created procedure document repository and tracking to ensure all necessary documents related to this project were captured.
Fairway Mortgage
Senior IT Business Analyst
04.2018 - 05.2019
Job overview
- Worked with various Business Units to gather project requirements in order to write and manage the Business Requirement Documents (BRD) for IT PMO.
- Wrote User Stories for SCRUM (Agile) projects in JIRA.
- Managed QA, UAT and Org Readiness efforts for my projects.
- Reported UAT defects to IT Development for curing.
- Worked with IT Ops to ensure appropriate application environments (Development, Test, Stage, Production) are stable for Users and effective testing efforts by the Users.
- Ensured all communications are entered into JIRA/Confluence and Clarizen for executive management reporting.
- Helped craft and implement the PMO Recognition Program. (Employee of the Month, etc.)
- Created standardized templates for PMO Team to utilize to help organize PMO documentation for consistency.
MoneyGram International
Business Analyst - Technical Writer
03.2016 - 02.2018
Job overview
- Managed and contributed to a special Risk and Compliance project for the DOJ (Department of Justice).
- Utilized User Acceptance Test (UAT) Cases and Business Requirement Documents (BRD) to create Process Workflows and End User Training documentation for new Consumer Management System.
- Assisted with and/or managed all UAT (using Application Lifecycle Management (ALM)), End User Training, Communications and all Organizational Readiness efforts.
- Managed and maintained Risk and Compliance document repository on SharePoint for all Compliance projects and training materials.
- Utilized CCAR and DFAST for financial risk modeling for project.
- Developed Learning Management System (LMS) End User Training videos via Camtasia.
Skopos Financial
Project Manager - Business Analyst - Technical Writer - Trainer (Hybrid Role)
05.2015 - 03.2016
Job overview
- Managed various high-profile company-wide projects including the highly anticipated intranet project.
- Managed the creation, production and maintenance of all Policy, Process and Procedures for all Skopos Financial.
- Key contributor to new Project Management repository.
- Held Web-Ex sessions with all Skopos Business Unit Owners for writing policy and procedures.
- Managed company wide process mapping effort. Created End to End process flow for all Skopos Financial tasks.
- Managed gap analysis efforts for all policy, process and procedure company wide.
- Managed Training, Culture, Communication initiatives for Skopos Financial.
SRS Distribution (Matrix)
IT Digital Strategy Project Manager
01.2015 - 04.2015
Job overview
- Assisted in managing large e-Commerce Project.
- Worked closely with Manufacturers for product asset sharing.
- Coordinated and managed locating Data Asset Management partnership with EdgeNet.
- Created Customer Journey for e-Commerce experience.
- Key contributor for wireframe design and selection for new main company website.
- Successfully completed Phase I of project.
Nationstar Mortgage
Project Manager/Technical Writer/Policy Analyst
08.2012 - 01.2015
Job overview
- Assisted in the creation, management, and production of high-quality and engaging internal communications.
- Administration and Capacity Management for Archer Policy Management SharePoint.
- Created, maintained and managed Archer Image Repository.
- Participant in Archer IT solve sessions to provide feedback to Archer IT personnel.
- Created and maintained Archer User Guides and Job Aids.
- Facilitated Archer technical training for all levels of associates. WebEx and 1:1 training.
- Key contributor for the Corporate IT Procedure Document Upload Project.
- Assisted Corporate Compliance and Risk with Authoritative Sources Project.
- Key contributor and Subject Matter Expert for Procedure Process Map Management Team.
MetLife Home Loans
Communications Manager II/Technical Writer
08.2011 - 04.2012
Job overview
- Creation, management, and production of high-quality and engaging internal communications.
- Creation of content for internal communications (newsletters, presentations, etc.).
- Tracked the most effective and compelling ways of delivering messages and made recommendations for improvements.
- Delivered high level project level successes to Executive Management as needed.
- Collaborated with members of the Communications Team and Executive Management to ensure messaging consistency for all company campaigns.
Bank of America Corporation (BAC)
Relationship Manager/Operations Account Manager
08.2000 - 04.2011
Job overview
- Managed territories in Eastern Unites States. Including: 4 Divisions/15 Regions/292 Branches.
- Accountable for communicating all pertinent aspects of the Closing Services business to Divisional/Regional Management. This includes: Closing Services product updates/enhancements/training, Policy and Procedures, systems training, and process analysis.
- Executive escalation primary contact and liaison between all Closing Services entities and BofA Executive Management.
- Responsible for ensuring the appropriate branding transitions are communicated and consistent across all entities.
- Maintained business efficiencies by developing and managing process improvements.
- Create training documentation, coordinate and deliver beneficial training for existing customers.
- Countrywide Home Loans - Acquired by BAC in 2008
Bank of America Corporation (BAC)
Culture Communications Administrator/Project & Special Events Manager
08.2000 - 04.2011
Job overview
- Managed multiple projects.
- Played key role in developing and administering business communications and surveys to Countrywide Tax Services associates.
- Analyzed final survey data and provided reporting / feedback to all levels of management.
- Responsible for creating, planning and administering all Special Events for the Countrywide Tax Services Department. Coordinated events for 4+ states.
- Created and administered the Rewards & Recognition Program for all Countrywide Tax Services.
- Responsible for printing, copying, binding and distribution of Training and Culture documentation.
- Created all written training documentation related to the Rewards and Recognition Program.
- Responsible for scheduling and delivering required Rewards and Recognition training to all Countrywide Tax Services associates.
- Worked directly with IT services to consistently enhance Rewards and Recognition website functionality.
- Conducted periodic focus groups to ensure the Rewards and Recognition Program continued to grow and be an effective project.
- Continued my role as the Facilities Floor Warden for disasters. Responsibilities included ensuring the entire floor was knowledgeable of the evacuations processes in the event of a disaster.
- Countrywide Home Loans - Acquired by BAC in 2008
Bank of America Corporation (BAC)
Training/Marketing Coordinator
08.2000 - 04.2011
Job overview
- Supported various levels of management. Booked travel, completed reports, managed calendars for all levels of management.
- Coordinated training classes for new hires and existing associates.
- Wrote, proofread and edited training documents.
- Provided leadership in the curriculum development processes to ensure the content was robust and identifiable.
- Daily support for trainers and technical writers within training area.
- Managed training database.
- Responsible for printing, copying, binding and distribution of Training documentation.
- Volunteered as the Facilities Floor Warden for disasters. Responsibilities included ensuring the entire floor was knowledgeable of the evacuation processes in the event of a disaster.
- Countrywide Home Loans - Acquired by BAC in 2008
Education
South Plain CollegeLevelland, TX
Collin County Community CollegePlano, TX
Project Management Courses
Business Management and Development Courses
Learning and Leadership Management
Change Management
Crystal Reporting Certified
Skills
- Technical writing
- Regulatory compliance
- Risk analysis
- Data remediation
- Project management
- Business process improvement
- Documentation management
- Policy development
- Stakeholder collaboration
- Effective communication
- Problem solving
- Attention to detail
- Training facilitation
- Presentation skills
- Data interpretation
- Scenario analysis
- Economic forecasting
- Operational risk
- Portfolio management
- SAS analytics
- SQL proficiency
- Stress testing
- Quantitative analysis
- Stop-loss reporting tools
- Tableau visualization
- Microsoft Excel
- Credit analysis
- Risk mitigation
- Strategic planning
- Relationship building
- Trend analysis
- Multitasking
- Self motivation
- Time management abilities
- Problem-solving
- Analytical thinking
- Data analysis
- Risk reporting
- Multitasking Abilities
- Continuous improvement
- Business analysis
- Goal setting
- Asset management
- Adaptability and flexibility
- Customer communication
- Due diligence
- Database management
- Excellent communication
- Risk System Implementation
- Teamwork
- Contingency planning
References
REFERENCES UPON REQUEST
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteSalary Range
$100000/yr - $125000/yrTimeline
Enterprise Information Security Risk Analyst II
Comerica
08.2024 - Current
Senior Technical Communicator
ARGO Data Services
01.2023 - 04.2025
Product Manager / Senior Technical Writer
AAG - American Advisors Group
04.2021 - 11.2022
Product Manager / Technical Writer
Northwestern Mutual (Genesis 10)
09.2020 - 03.2021
Senior Technical Writer
Bridgeforce (Matrix)
02.2020 - 03.2020
Senior Technical Writer
Goldman Sachs (Genpact)
07.2019 - 01.2020
Senior IT Business Analyst
Fairway Mortgage
04.2018 - 05.2019
Business Analyst - Technical Writer
MoneyGram International
03.2016 - 02.2018
Project Manager - Business Analyst - Technical Writer - Trainer (Hybrid Role)
Skopos Financial
05.2015 - 03.2016
IT Digital Strategy Project Manager
SRS Distribution (Matrix)
01.2015 - 04.2015
Project Manager/Technical Writer/Policy Analyst
Nationstar Mortgage
08.2012 - 01.2015
Communications Manager II/Technical Writer
MetLife Home Loans
08.2011 - 04.2012
Relationship Manager/Operations Account Manager
Bank of America Corporation (BAC)
08.2000 - 04.2011
Culture Communications Administrator/Project & Special Events Manager
Bank of America Corporation (BAC)
08.2000 - 04.2011
Training/Marketing Coordinator
Bank of America Corporation (BAC)
08.2000 - 04.2011
South Plain College
Collin County Community College
Project Management Courses
Business Management and Development Courses
Learning and Leadership Management
Change Management
Crystal Reporting Certified