Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Audra Lutes

Fredericksburg,VA

Summary

Professional with over 8 years of experience in client-focused roles within hospitality, education, and creative sectors. Expertise in schedule management, team leadership, and administrative reporting, consistently delivering exceptional service. Recognized for strong communication skills, organizational capabilities, and a proactive approach. Seeking to leverage customer relations and operations coordination skills in an administrative or office support position.

Overview

7
7
years of professional experience

Work History

Tattoo Apprentice

Lifetime Ink Tattoo Studio
Fredericksburg , Virginia
08.2024 - Current
  • Managed client scheduling, booking confirmations, and communications through a custom website and social media outreach.
  • Designed and maintained a portfolio website to manage appointment requests and enhance client intake.
  • Organized and promoted limited-time flash deals and custom events to boost client engagement.
  • Handled digital transactions, deposits, and financial tracking for the daily operations of a growing side business.
  • Created promotional content and graphics for marketing services on Instagram and other platforms.
  • Maintained accurate client records, consent forms, and service notes while ensuring compliance with hygiene standards.
  • Assisted licensed artists in daily studio operations while developing foundational tattooing skills toward licensing.

Shift Leader

Four Seasons Family Restaurant
Fredericksburg, VA
08.2022 - Current
  • Delivered exceptional service in a high-volume restaurant while managing daily operations and front-of-house staff.
  • Promoted to shift lead for reliability, leadership, and rapid issue resolution in a fast-paced environment.
  • Operated order entry and POS systems to process payments and maintain transaction accuracy.
  • Completed daily sales reports, balanced cash drawers, and prepared deposits with precision.
  • Oversaw completion of side work, shift checklists, and closing duties; maintained cleanliness and health compliance.
  • Trained and supervised new team members to ensure adherence to service standards.
  • Facilitated communication between front and back-of-house teams, reducing wait times.
  • Addressed guest concerns professionally, transforming challenges into positive experiences.

Lead Teacher, Toddler Room

Dawning Point Learning Center
Fredericksburg/Stafford, VA
10.2020 - 08.2022
  • Promoted to Lead Teacher for exemplary leadership and independent classroom management.
  • Oversaw care, education, and safety of toddlers while ensuring adherence to state childcare regulations.
  • Executed age-appropriate lesson plans and enrichment activities to promote early learning milestones.
  • Maintained accurate daily records, including attendance and developmental progress logs.
  • Communicated with parents through written and verbal reports to foster transparency and trust.
  • Managed classroom scheduling, organized supplies, and tracked inventory for operational efficiency.
  • Directed assistant teachers, delegated tasks, and provided training to uphold a nurturing environment.
  • Certified in CPR and MAT to guarantee child health and safety.

Server

Country Cookin'
Fredericksburg, VA
08.2019 - 03.2020
  • Delivered efficient, friendly service in high-volume family-style restaurant.
  • Managed multiple tables and time-sensitive orders to maximize guest satisfaction.
  • Accurately entered orders into POS systems and processed cash and credit transactions.
  • Maintained organized dining and work areas in compliance with health regulations.
  • Collaborated with kitchen and host staff to enhance service flow and guest experiences.
  • Resolved guest issues professionally, ensuring clear communication and satisfaction.

Host

Cracker Barrel Old Country Store
Fredericksburg, VA
07.2018 - 11.2019
  • Managed guest seating and waitlists in a high-volume restaurant with precision and efficiency.
  • Coordinated table availability using seating charts and communication tools with servers and kitchen staff.
  • Maintained cleanliness and organization of front entrance, ensuring professional first impressions.
  • Handled guest inquiries and provided wait-time estimates while resolving minor concerns effectively.

Education

Highschool Diploma -

King George, VA
King George, VA
05.2019

Skills

  • Customer Service
  • Health, safety, and compliance standards
  • Website and booking management
  • Social media marketing and strategy
  • Inventory and supply management

References

References available upon request.

Timeline

Tattoo Apprentice

Lifetime Ink Tattoo Studio
08.2024 - Current

Shift Leader

Four Seasons Family Restaurant
08.2022 - Current

Lead Teacher, Toddler Room

Dawning Point Learning Center
10.2020 - 08.2022

Server

Country Cookin'
08.2019 - 03.2020

Host

Cracker Barrel Old Country Store
07.2018 - 11.2019

Highschool Diploma -

King George, VA

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