Results-driven professional with comprehensive expertise in commercial driving and administrative support, recognized for outstanding problem-solving and interpersonal communication skills, effectively cultivating customer relationships and optimizing operational efficiency.
Hi, I’m
Audra Lyn Massey
Fort Worth,TX
Summary
Overview
17
years of professional experience
1
Certification
Work History
SchneiderNashville, Tennessee
Truck Driver
04.2025 - 10.2025
Job overview
- Conducted thorough vehicle inspections before and after each trip to ensure functionality.
- Established strong customer relationships through effective interpersonal and active listening skills.
- Executed regular pickup schedules for individual customers and groups.
- Planned efficient routes, adapting strategies based on traffic and weather conditions.
- Managed unexpected emergencies and route changes with professionalism and composure.
- Hooked and unhooked trailers from tractor and converter dollies as needed.
QuikTripWeatherford, Texas
Clerk
09.2023 - 07.2025
Job overview
- Delivered high-quality customer service through extensive knowledge and performance commitment.
- Communicated effectively with customers, employees, and vendors to resolve inquiries and complaints.
- Ensured data integrity by adhering to confidentiality protocols.
- Processed transactions using cash register for cash, check, and credit card payments.
- Managed multi-line telephone system, routing calls to appropriate personnel.
- Conducted inventory assessments and ordered necessary materials and supplies.
- Trained staff on work activities and utilization of computer applications.
Chandler Well ServicesHudson Oaks, TX
Administrator
08.2008 - 09.2023
Job overview
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Oversaw inventory management, including ordering office supplies and maintaining equipment.
- Negotiated contracts with vendors to optimize costs and enhance service efficiency.
- Developed filing systems and customer database protocols to improve office organization.
- Checked office stock levels to ensure adequate supply and minimize shortages.
- Handled correspondence, drafting emails, memos, and reports for senior management.
- Managed day-to-day office operations to maintain efficient workflow and policy compliance.
Education
Pierce CollegePuyallup, WA
Associate of Science
03-1997
University Overview
Skills
- Load security and transportation safety
- Commercial driving expertise
- Heavy haul and refrigerated operation
- Tractor-trailer specialization
- Database management
- Supply chain tracking
- Administrative support
- Quality assurance
- Document control and management
- Accounting fundamentals
- Driver communication
- Policy development
- Integrity and ethics
- Attention to detail
- Deadline compliance
- Problem resolution
- Program oversight
- Team leadership
- Relationship building
- Expense management
Affiliations
Affiliations
- Gardening, Cooking, Outdoor Activities, World and Local Travel
Certification
- TWIC
- Class A CDL
References
References
References available upon request.Timeline
Truck Driver
Schneider
04.2025 - 10.2025
Clerk
QuikTrip
09.2023 - 07.2025
Administrator
Chandler Well Services
08.2008 - 09.2023
Pierce College
Associate of Science
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