AUDRANNA BELL
Cocoa,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Cxperts
Rockledge, FL
09.2024 - Current
- Scheduled services through managing patient and other healthcare facility inquiries.
- Verified insurance eligibility before patient appointments.
- Accurately recorded transactions in the billing system.
- Answered inquiries to provide client support.
- Ensured compliance with HIPAA regulations.
- Managed and completed thorough follow-ups after each customer engagement.
- Employed communication skills to manage customer concerns.
- Ensured compliance with HIPAA privacy and security guidelines when managing patient data.
- Assessed patient benefit levels through comprehensive review of eligibility data.
- Managed large scale of inbound calls efficiently.
- Monitored updates for pharmacy claims.
- Managed medical prior authorization processes.
- Implemented comprehensive medication lookup system.
- Processed customer grievances and appeal cases.
Work at Home Customer Service Representative
Radial
Melbourne, USA
07.2015 - 09.2024
- Addressed customer inquiries regarding goods and services effectively.
- Handled billing, returns and exchanges efficiently.
- Monitored order flow to ensure punctual deliveries.
- Handled inbound communication through calls, chats, and emails to enhance customer service.
- Accurately entered data into electronic platforms.
- Placed orders and escalated issues independently.
- Resolved issues promptly, leading to higher satisfaction.
Volunteer Office Clerk
Cobb County DFCS
Marietta, USA
09.2011 - 01.2014
- Volunteered as office clerk at Cobb County Children and Family Services.
- Demonstrated expertise in office systems and procedural management.
- Conducted tasks like filing, typing, and operating office machines.
- Assisted benefit recipients by linking them with the appropriate department.
- Operated photocopiers, scanners, and fax machines regularly.
Education
1 Year of College or a Technical or Vocational School - Early Childhood Education
Chattahoochee Technical College
GA11-2012
High School Diploma - General High School Curriculum
South Cobb High
Austell, GA01.2010
Skills
- Remote work
- High-volume call centers
- Attention to detail
- First call resolution
- Active listening
- Teamwork
- Typing and written communication
- Complaint handling
- Appointment scheduling
- Call handling
- Order processing
- Decision trees
- Insurance verification
- HIPAA compliance
- Medication Formularies
- Claims Processing
- Appeals
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Typing speed
- Multitasking
- Phone etiquette
- Organizing files
- Fast-paced environment
Timeline
Customer Care Representative
Cxperts
09.2024 - Current
Work at Home Customer Service Representative
Radial
07.2015 - 09.2024
Volunteer Office Clerk
Cobb County DFCS
09.2011 - 01.2014
1 Year of College or a Technical or Vocational School - Early Childhood Education
Chattahoochee Technical College
High School Diploma - General High School Curriculum
South Cobb High