Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Audre Burnison-Swales

Summary

Experienced in project management, problem-solving, and collaboration with a strong commitment to quality and success. Known for adaptability and a proactive approach in delivering effective solutions. Versatile background in providing exceptional service while fostering enthusiasm and integrity in the work environment.

Overview

14
14
years of professional experience

Work History

Office Manager

Fortified Services
01.2025 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
  • Assisted in organizing and overseeing jobs and estimates to drive operational excellence.
  • Managed marketing and sales capacities.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.

Office Manager

R&R Accounting & Tax
12.2022 - 01.2025
  • Assisted with the flow of the office.
  • Scheduled appointments, answered phones and transferring, replying to emails, faxing, mailing, and filing.
  • Prepped, processed, and e-filed tax returns.
  • Coached employees through day-to-day work and complex problems.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Recruited, interviewed and hired employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw office inventory by ordering, stocking, tracking and shipment receiving.
  • Defined clear objectives and communicated to other team members.
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts, correcting discrepancies, payment, bank deposits, and record keeping.
  • Organized and scheduled client meetings for CPA's and coordinated availability of conference room.

Office Administrator

Gruix Construction
07.2022 - 11.2022
  • Coordinated communications, financial processing, registration, recordkeeping, answering phone, and other administrative functions.
  • Responsible for schedule coordination, filing, and QuickBooks.
  • Worked on job sites to assist with projects when needed.

Health Information Specialist

Ciox Health
01.2019 - 07.2022
  • Retrieved patient health information to different companies i.e. attorneys, insurance, court systems, police, DHS, continuation of care and to patients through HealthSource.
  • Assisted with subpoenas, affidavits and audits.
  • Worked concurrently within the EMR systems EPIC and Athena.
  • Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
  • Tracked and monitored requests for medical records release.
  • Scanned and uploaded medical records into electronic medical records system.
  • Employee of the month.

Check Out Scheduler

Lifespring Women's Healthcare
02.2017 - 09.2017
  • Scheduled patients with system of eCW
  • Triaged calls to the nurses
  • Responsible for acquiring and digitizing medical records
  • Assigning cases to providers and nurses
  • Cashing out the day

Medical Secretary Scheduler

St. Joseph's Hospital
06.2016 - 02.2017
  • Utilized both Epic and Centricity systems daily
  • Scheduled cardiac procedures for several cardiologists with Kaiser Permanente and National Jewish Health Systems
  • Triaged calls and assisted with doctor paging
  • Coordinated frequent schedule changes with staff and providers
  • Responsible for sending and receiving medical records

Health Unit Clerk

Rapid City Regional Hospital Monument
11.2011 - 03.2016
  • Patient scheduling for multiple providers
  • Triaged incoming calls
  • Checking in/checking out patients
  • Input of demographics and insurance into eCW
  • Managed incoming and outgoing referrals
  • Scheduled patients
  • Input doctor orders and PHI into Meditech system
  • Front desk duties to include answering calls, filing, faxing, admitting and discharging patients.
  • Assisted with patient care, vitals, charting, performing EKG's, telemetry and ECATS/holter monitors.
  • Employee of the Month twice

Education

High School -

Rapid City Christian High School
Rapid City, SD

Skills

  • Office management
  • Staff hiring and training
  • Vendor engagement
  • Strong leadership
  • Exceptional communication
  • Employee supervision
  • Scheduling coordination
  • Crisis management
  • Billing AR/AP

Awards

Employee of the Month - On multiple occasions, at Ciox Health, and Monument Health. At R&R Accounting & Tax, they gave me several bonuses for my excellent performance.

Timeline

Office Manager

Fortified Services
01.2025 - Current

Office Manager

R&R Accounting & Tax
12.2022 - 01.2025

Office Administrator

Gruix Construction
07.2022 - 11.2022

Health Information Specialist

Ciox Health
01.2019 - 07.2022

Check Out Scheduler

Lifespring Women's Healthcare
02.2017 - 09.2017

Medical Secretary Scheduler

St. Joseph's Hospital
06.2016 - 02.2017

Health Unit Clerk

Rapid City Regional Hospital Monument
11.2011 - 03.2016

High School -

Rapid City Christian High School

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