Audrea GIlls
Port Wentworth,GA
Summary
A resourceful supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
5
5
years of professional experience
Work History
Correctional Officer
GDC
Savannah, GA
06.2022 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Participated in meetings with parole boards regarding potential release of prisoners based on good behavior.
Key Holder
Dollar General Market
Port Wentworth, GA
02.2020 - 11.2020
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
Lead Barista
Starbucks, Barista
Rincon, GA
01.2019 - 01.2020
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ordered supplies, equipment and ingredients as needed.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
Education
GED -
Youth Challenge Academy Fort Stewart
Fort Stewart, GA11-2018
Skills
- CCTV Monitoring
- Emergency Response
- Contraband Seizure
- Surveillance
- Records Management
- Merchandise Display
- Cash Handling Accuracy
- Customer Service Management
- Staff Oversight
- Employee oversight
- Daily Reporting
Timeline
Correctional Officer
GDC
06.2022 - Current
Key Holder
Dollar General Market
02.2020 - 11.2020
Lead Barista
Starbucks, Barista
01.2019 - 01.2020
GED -
Youth Challenge Academy Fort Stewart
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