Audrea Thomas
Rock Falls
Summary
Detail-oriented Account Associate knowledgeable about setting up accounts, tracking deliveries, and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Associate
HALO
09.2017 - 08.2024
- Streamlined account management processes for improved efficiency and accuracy.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
- Reduced client attrition by proactively addressing potential issues and providing exceptional service.
- Scheduled deliveries, monitored progress, and coordinated with shipping companies.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
Education
No Degree - Genealogy
National Institute of Genealogical Studies
07.2025
Skills
- Compliance understanding
- Delivery Scheduling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Proactive and Self-Motivated
- Decision-Making
- Relationship Building
- Customer Relations
- Microsoft Office
- Data Entry
- Purchase Orders
- Handling Confidential Materials
- Self Motivation
- Goal Setting
- Professionalism
- Vendor relationships
- Statement Review
- Problem-solving aptitude
- Word Processing
- Vendor Relationship Management
- Budget Planning
Certification
- Advertising Specialist, PPAI
Timeline
Account Associate
HALO
09.2017 - 08.2024
No Degree - Genealogy
National Institute of Genealogical Studies
- Advertising Specialist, PPAI
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