Hi, I’m
Audreana Gerald
Atlanta,Georgia
Summary
Motivated and results-driven Operations Associate with proven track record in data analytics and process optimization. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
years of professional experience
Work History
Nomad, United States
Health
Operations Associate
04.2022 - Current
Job overview
- At the forefront of crafting and implementing strategies and workflows to better serve the clinicians
- Working with customers and solving their issues
- Identifying ways to improve processes and workflows
- Handling all customer communication via phone, email, and chat
- Always finding opportunities to improve the customer experience
- Collaborating with the team to translate front-line insights into new products and services
- Embracing an “all hands on deck” culture.
- Developed and updated all documentation related to database technologies for department.
- Applied various skills to evaluate, design, implement and optimize databases and database applications.
- Planned, designed and streamlined data structures for analysis.
- Identified databases not reaching peak performance and determined ways to solve concerns.
- Developed, designed and optimized data structures for analysis.
Alliance Spine and Pain Centers
Credentialing Specialist
04.2021 - 04.2022
Job overview
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Checked applications for missing information and organized all paperwork.
- Set up NPI numbers for providers and facilities and updated current profile information.
- Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Performed database queries, compiling information according to requests and logging logistics changes.
- Tagged documents according to tiered access thresholds, updating packets, reviewing reports and forwarding items requiring approval or verification.
Atlanta Spine Center
Credentialing Specialist/Front Desk Coordinator
03.2016 - 12.2020
Job overview
- Greater Atlanta Area
- Credentialing - Responsible for all aspects of the credentialing, re- credentialing, and privileging processes for all medical providers
- Completing provider credentialing and re-credentialing applications; monitoring applications and follows-up as needed
- Maintaining copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers
- Tracking license and certification expirations for all providers to ensure timely renewals
- Maintaining knowledge of current health plan and agency requirements for credentialing providers
- Ensures practice addresses are current with health plans, agencies and other entities
- Processes applications for appointment and reappointment of privileges to the client company
- Tracking licenses, DEA and professional liability expirations for appointed providers
- Maintains client appointment files, and information in credentialing database
- Audits health plan directories for current and accurate provider information
- Front Desk -Receiving and providing assistance to patients and clients; maintaining a polite and professional demeanor in all communication
- Processing service payments, posting self-payment codes and handling general information requests
- Executing administrative tasks including data entry, digital filing, and working on EMR systems.
Sally BeautyAlpharetta, Georgia
Store Manager
11.2014 - 03.2016
Job overview
- Established an open and professional relationship with team members, oversaw scheduling, staff hiring and training
- Ensured attainment of store sales, financial performance goals, as well as specified growth objects
- Enforced customer service guidelines, and addressed customer concerns in a quick and effective manner.
GoodwillNorcross, Georgia
Team Lead
01.2012 - 11.2014
Job overview
- Demonstrated the ability to work hard, be on time, and follow directions, maintained the sales floor
- Mentored and guided employees ensuring all were capable of performing assigned duties.
Walls Construction LLCRoswell, Georgia
Receptionist
02.2009 - 01.2012
Job overview
- Received incoming calls, scheduled appointments, and made outgoing calls
- Organized and set up meetings in addition to requisitioning office supplies to ensure sufficient stocks and avoid shortages.
Education
Everest Institute
Medical Billing and Coding, Certificate of Completion
01.2010
Trinity High School
01.2008
Skills
- Data Entry
- Record and File Management
- Client Engagement
- Business Development
- Teamwork
- Medical Staff Credentialing
- Technical Issue Analysis
- Customer Service
- Teamwork and Collaboration
- Organizational Skills
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- Multitasking and Prioritization
- System Performance Assessments
- Attention to Detail
- Tracking and Documentation
- Training Materials Development
- Positive and Upbeat
- Active Listening
- Customer Needs Assessment
- Online Chat Support
- Database Management
- Problem Solving
- Conflict Resolution
- Friendly and Patient
- User Training
- Problem-Solving
Timeline
Health Operations Associate
Nomad
04.2022 - Current
Credentialing Specialist
Alliance Spine and Pain Centers
04.2021 - 04.2022
Credentialing Specialist/Front Desk Coordinator
Atlanta Spine Center
03.2016 - 12.2020
Store Manager
Sally Beauty
11.2014 - 03.2016
Team Lead
Goodwill
01.2012 - 11.2014
Receptionist
Walls Construction LLC
02.2009 - 01.2012
Everest Institute
Medical Billing and Coding, Certificate of Completion