Tiffany Daniels
Montgomery
Summary
Accomplished Housekeeping Room Attendant with a proven track record at Ascent Hospitality, enhancing guest satisfaction through meticulous cleaning and exceptional customer service. Demonstrated expertise in chemical handling and guest relations, consistently exceeding cleanliness standards and reducing complaints by 20%. Reliable and punctual, fostering a welcoming atmosphere and contributing to a positive work environment.
Experienced with maintaining high standards of cleanliness and organization in guest rooms. Utilizes effective time management and attention to detail to ensure guest satisfaction. Track record of reliable teamwork and flexibility in meeting dynamic needs.
Overview
15
15
years of professional experience
Work History
Housekeeping Room Attendant
Ascent Hospitality
06.2020 - 08.2025
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Changed bed linens and collected soiled linens for cleaning.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Housekeeping Room Attendant
Hospitality Partners
05.2017 - 06.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards./
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Changed bed linens and collected soiled linens for cleaning.
Housekeeper
Extended Stay America
04.2014 - 05.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Housekeeping and Laundry Attendant
Embassy Suites
03.2010 - 04.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
GED -
Trenholm State
Montgomery, AL06-2005
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
- Mopping floors
- Chemical handling
- Dusting furniture
- Cleaning techniques
- Folding clean laundry
- Vacuuming carpets
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
Timeline
Housekeeping Room Attendant
Ascent Hospitality
06.2020 - 08.2025
Housekeeping Room Attendant
Hospitality Partners
05.2017 - 06.2020
Housekeeper
Extended Stay America
04.2014 - 05.2017
Housekeeping and Laundry Attendant
Embassy Suites
03.2010 - 04.2014
GED -
Trenholm State
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