Audreauna Condit
Marlow,OK
Summary
Experienced Office manager with 14 years of experience in diverse front office
and clinical environments. Incredible organizational, interpersonal, customer service, and conflict resolution skills. Skillful at guiding people on the phone and in person. Capable of performing clinical, clerical, secretarial tasks efficiently.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Positive Impact Dental Alliance
10.2022 - 04.2024
- Ensure patients fully understand their health insurance benefits and financial responsibilities Collect, verify, and manage patients’ dental insurance benefits and claims for 2 Doctor and 3 Hygienist practice.
- Perform related administrative tasks, such as processing forms, reports, and emails.
- Analyze insurance policies to determine coverage for specific services and procedures.
- Estimate costs for patients based on their insurance coverage.
- Ensure patients fully understand their health insurance benefits and financial responsibilities.
- Follow up on non-paid insurance claims, late payments, and overdue accounts.
- Process and verify insurance payments and refunds.
- Front office and Back office duties.
- Volunteered to see children for child prophies due to hygienist leaving.
- Maintained Child prophy schedule, seeing up to 14 patients a day under the age of 13.
- Increased production for office.
Office Manager
Catalyst Dental Allies
09.2021 - 10.2022
- Oversee daily office activities.
- Fuse/Eaglesoft Dental software.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Registered Dental Assistant
Dr. David Drummomd
05.2020 - 09.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
Business Coordinator and Dental Assistant
Health Centered Dentistry
03.2016 - 04.2020
- Dentrix
- Oversee front desk operations and utilize cross training by working front office and back office operations.
- Handing insurance claims
- Dental Assistant duties and maintain all equipment in the office.
- Maintain a professional welcome area; keep patient education materials organized, and so on.
- Welcome patients and visitors to the practice with a kind greeting.
Check-in patients according to office protocol, verifying and updating patient information. - Confirm appointments for the next day based on protocol and patient preferences.
- Check the patient quick-fill list to see if there are any cancellations or no-show appointments
- Invisalign, Haun implant system,and fabricating bite rims.
Lead Dental Assistant
MyDentist
08.2014 - 03.2016
- Dentrix
- Cross-trained for Front Desk
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
Lead Dental Assistant
Dr. Carl S. Schreiner III
07.2013 - 07.2014
- Oversee inventory and supply ordering
- Oversight of Dental Assistant duties
- Point person for OSHA/HIPAA inspections as well as the
Dental representative at our regularly scheduled safety meetings. - Fabrication of Temporary crown.
Lead Dental Assistant
Dr. David Drummond
10.2011 - 07.2013
- Somnodent Oral Sleep Device and Sleep training.
- Dentrix
- Oversee inventory and supply ordering
- GENERAL BACK OFFICE: Setup rooms and operatories before and after procedures; Performed periodontal charting; Sterilized instrumentation and prepared instrument trays; Seated and dismissed patients; Provided patient education
- X-RAYS: Took Digital bitewing, periapical and panoramic
Dental Assistant and Hygiene Assistant
Gentle Dental
06.2010 - 10.2011
- Hired from Externship.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Education
Dental Assistant - Dental Assistant
Platt College - Moore
Oklahoma City, OK05.2010
No Degree -
Cameron University
Lawton, OK08.2007
High School Diploma -
Marlow High School
Marlow, OK05.2007
Skills
- Critical Thinking Skills
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Care Coordination
- Reliability and Dedication
- Insurance verifying
- Verbal and written communication
- Claims Processing
- Patient Flow Management
- Calm and Effective Under Pressure
Timeline
Patient Care Coordinator
Positive Impact Dental Alliance
10.2022 - 04.2024
Office Manager
Catalyst Dental Allies
09.2021 - 10.2022
Registered Dental Assistant
Dr. David Drummomd
05.2020 - 09.2021
Business Coordinator and Dental Assistant
Health Centered Dentistry
03.2016 - 04.2020
Lead Dental Assistant
MyDentist
08.2014 - 03.2016
Lead Dental Assistant
Dr. Carl S. Schreiner III
07.2013 - 07.2014
Lead Dental Assistant
Dr. David Drummond
10.2011 - 07.2013
Dental Assistant and Hygiene Assistant
Gentle Dental
06.2010 - 10.2011
Dental Assistant - Dental Assistant
Platt College - Moore
No Degree -
Cameron University
High School Diploma -
Marlow High School
Similar Profiles
Rafael Santiago-TorresRafael Santiago-Torres
Bilingual Medical Case Manager at Positive Impact Health CentersBilingual Medical Case Manager at Positive Impact Health Centers
Lindzee BateyLindzee Batey
Lead Registered Dental Assistant at Positive ImpactLead Registered Dental Assistant at Positive Impact
Brian McMullinBrian McMullin
Brand Ambassador at Positive Impact SportsBrand Ambassador at Positive Impact Sports