Audree Cunningham

Assisted in recruiting, hiring and training of team members.

• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Provided services efficiently and with high level of accuracy.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Increased customer service ratings through personable service.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Motivated staff to perform at peak efficiency and quality.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Oversaw food preparation and monitored safety protocols.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Provided services efficiently and with high level of accuracy.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Created and managed accurate occupancy forecasts and budgets.
• Fostered safe lodging environment with reliable and effective security services.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Purchased new inventory according to expected regular and holiday demand.
• Orchestrated positive customer experiences by overseeing every area of lodging and food service operations.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.
• Purchased food and cultivated strong vendor relationships.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.