Audree France
Miami,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Beckman Coulter
07.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Simply Healthcare Plans Inc.
12.2020 - 05.2021
- Submitted insurance claims and updated patients' insurance information.
- Verified insurance eligibility and benefits and updated insurance information.
- Verified insurance eligibility and benefits and updated patient's insurance information.
- Issued appropriate insurance documentation and identification.
- Verified patient insurance eligibility and benefits.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Sales Associate/Front Desk Receptionist
Merle Norman Cosmetic Studio
11.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Teacher
Crystals Learning Center
07.2018 - 05.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Allowed for ample outdoor discovery time in schedule each day.
Education
Associate of Science - Dental Hygiene
Miami Dade College
Miami, FLHigh School Diploma -
Miami Southridge Senior High School
Miami, FL06.2015
Skills
- Technical Support
- Remote Support
- Customer Service
- Appointment Scheduling
- Organizational Skills
- Attention to Detail
- Reliable team player
- Friendly, Positive Attitude
- Teamwork and Collaboration
Certification
- PT - Phlebotomy Technician
Timeline
Technical Support Representative
Beckman Coulter
07.2021 - Current
Customer Service Representative
Simply Healthcare Plans Inc.
12.2020 - 05.2021
Sales Associate/Front Desk Receptionist
Merle Norman Cosmetic Studio
11.2019 - 03.2021
Teacher
Crystals Learning Center
07.2018 - 05.2019
Associate of Science - Dental Hygiene
Miami Dade College
High School Diploma -
Miami Southridge Senior High School