Audree Frutiger
Bend
Summary
High-performing Automotive Sales advisor with four-year auto specific sales background. Leverages new and used inventory control skills, excellent training and internet sales process success, superior product knowledge and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business. Hardworking senior internet producer adept at achieving traffic and sales goals through effective use of CRM. Excellent problem-solving, decision-making and communication skills.
Overview
7
7
years of professional experience
Work History
Internet Sales
Bend Honda
04.2022 - Current
- Increased performance of Internet sales ratio from inbound leads.
- Managed Internet sales leads by responding to inquiries, setting appointments and answering questions on new and pre-owned vehicles.
- Contacted customers to follow-up on Internet and telephone sales inquiries.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives
- Served as brand storyteller to create experiences that drove sales and achieved store goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Modeled best practices for sales and customer service.
- Displayed high-level sales, negotiation, and proposal preparation skills
- Trained sales staff on company procedures and salesmanship.
Finance Manager
Volvo Cars Bend
09.2021 - 03.2022
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Researched and updated industry knowledge on changing legislation and regulations.
Sales and Finance
Approved Auto Of Central Oregon
03.2021 - 09.2021
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Negotiated purchase prices and explained sales, warranty, and optional products
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Merchandising Assistant Store Manager
TJ Maxx
12.2017 - 03.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised, evaluated, and coached staff of 65+ including other assistant managers, enabling them to improve skills, achieve daily/weekly/monthly objectives and attain advancement
- Interviewed, hired and trained 100+ staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Account Manager
The Daily Star
01.2017 - 07.2017
- Tracked sales and effectiveness of online and print advertising campaigns to optimize department planning and initiatives.
- Upheld client satisfaction by designing accurate and detailed timelines for advertising services and alerting clients of changes.
- Liaised between account holders and representatives to resolve issues and maintain satisfaction of over 10,000 customers.
- Met or exceeded sales goals for advertising accounts by bringing in over 30 new accounts and upselling deals to existing clients.
- Broadened print advertising sales territory to an additional rural 15,000+ customers, by building relationships and acquiring many new accounts
Education
Bachelor of Arts - Psychology
Salve Regina University
Newport, RI05.2014
Skills
- Written and verbal communication
- Training and mentoring
- Team Building
- File and records management
- Work flow planning
- Customer relations specialist
- Trained in de-escalation techniques
- Reliable and trustworthy
- Typist at 90 words per minute
- CRM and DMS Proficiency (Dealertrack, AutoFi, DriveCentric, VINsolutions)
- Upselling Strategies
- Goal-Oriented
Timeline
Internet Sales
Bend Honda
04.2022 - Current
Finance Manager
Volvo Cars Bend
09.2021 - 03.2022
Sales and Finance
Approved Auto Of Central Oregon
03.2021 - 09.2021
Merchandising Assistant Store Manager
TJ Maxx
12.2017 - 03.2021
Account Manager
The Daily Star
01.2017 - 07.2017
Bachelor of Arts - Psychology
Salve Regina University
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