Audree Hernandez
Elgin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits & Prior Authorization Coordinator
Elgin Physical Therapy
Elgin, TX
12.2021 - Current
- Provided customer service support by responding promptly to provider inquiries regarding authorization status or policy information.
- Created and maintained accurate documentation for all prior authorization activities.
- Coordinated with other departments on projects to ensure timely completion of tasks related to prior authorizations.
- Collaborated with providers to obtain missing information required for authorization submissions.
- Researched payer coverage policies, procedures, and requirements.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Reviewed and processed prior authorization requests according to insurance guidelines.
- Processed high volume of requests within established turnaround times while maintaining quality standards.
Pharmacy Technician
CVS Pharmacy
Elgin, TX
03.2021 - Current
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Organized work areas so that everything was easily accessible when needed.
Receptionist
City Of Elgin
Elgin, TX
06.2020 - 03.2021
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled space or equipment for special programs, meetings and conferences.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
High School Diploma -
Elgin High School
Elgin, TX05-2019
Some College (No Degree) - American Sign Language (ASL)
Austin Community College
Austin, TXSkills
- Insurance Verification
- Medical terminology knowledge
- Strong Organization
- Healthcare industry understanding
- Customer Service
- Appointment Scheduling
- Insurance procedures
- Effective communication skills
Certification
- PTCB Certified Pharmacy Technician - CPhT
References
References available upon request.
Timeline
Benefits & Prior Authorization Coordinator
Elgin Physical Therapy
12.2021 - Current
Pharmacy Technician
CVS Pharmacy
03.2021 - Current
Receptionist
City Of Elgin
06.2020 - 03.2021
High School Diploma -
Elgin High School
Some College (No Degree) - American Sign Language (ASL)
Austin Community College