Audree Mendoza Yang
Panda Restaurant Group, Inc., Panda Express
Yuba City,CA
1
Language
1
Certification
12
years of professional experience
Dynamic operations leader with a proven track record at Panda Restaurant Group, skilled in training and mentoring teams to enhance performance. Achieved significant cost savings through effective budget tracking and inventory management. Committed to driving business development and fostering a collaborative environment for sustained growth and customer satisfaction.
Work History
Assistant Manager of Operations
6 Years- Coordinated daily tasks to support smooth operations and timely service delivery.
- Assisted in the training and onboarding of new employees to improve team effectiveness.
- Implemented inventory control measures to optimize stock levels and minimize waste.
- Monitored food safety compliance to maintain standards across all areas of operation.
- Analyzed operational workflows to identify improvement opportunities and apply solutions.
- Facilitated team meetings to share updates, address challenges, and foster collaboration.
- Supported budgeting efforts by monitoring expenses and identifying cost-reduction strategies.
- Collaborated with the general manager on various operational matters and marketing initiatives.
General Manager
9 Months- Enhanced customer satisfaction and sales growth through effective operational strategies.
- Established a high-performance team culture, resulting in improved recruitment and training outcomes.
- Achieved significant waste reduction and efficiency gains by streamlining inventory management.
- Increased profitability by implementing strategic cost control measures.
- Identified and addressed key performance issues, leading to operational improvements.
- Maintained high operational standards by overseeing compliance with health and safety regulations
- Elevated overall efficiency by coaching personnel on industry best practices.
- Achieved year-over-year business growth through strategic and visionary leadership.
Lead Counter Help
1 Month- Achieved streamlined operations through effective oversight of daily activities and high-quality service delivery.
- Delivered comprehensive training to new counter employees, enhancing customer service capabilities and operational efficiency.
- Implemented targeted process improvements that significantly increased order accuracy and decreased customer wait times.
- Fostered a positive dining environment by effectively addressing customer inquiries and complaints.
Counter Help
2 Years 2 Months- Achieved high customer satisfaction ratings by delivering exceptional service and effectively resolving inquiries.
- Secured accurate cash handling through diligent transaction management and daily register balancing..
- Complied with health department standards
- Minimized order errors by efficiently managing customer orders and ensuring accuracy at the point of delivery or pickup.
- Maintained operational efficiency during peak periods by prioritizing tasks to accommodate high customer volumes without compromising service quality.
Head AVID Tutor
2 Years 5 Months- Facilitated one-on-one tutoring sessions to enhance student comprehension and retention of academic material.
- Assisted in implementing AVID strategies to promote effective study habits and critical thinking skills.
- Collaborated with teachers to align tutoring content with classroom curriculum and assessments.
- Adapted instructional methods based on diverse learning styles and needs of students for optimal support.
Assistant Manager
3 Years 2 Months- Achieved smooth daily operations by optimizing workflow across all departments.
- Maximized resource allocation during peak seasons through effective staff scheduling.
- Elevated team efficiency by implementing comprehensive training programs for new employees.
- Maintained stock availability by actively monitoring inventory levels and engaging with suppliers.
- Met performance quality and service expectations through effective supervision of daily operations.
- Validated stock levels and addressed discrepancies through consistent inventory counts, forecasting future needs effectively.
Education
Bachelor of Arts - Liberal Studies
Associate of Science - Social And Behavioral Sciences
Skills
Training and mentoring
Employee supervision
Purchasing and planning
Scheduling coordination
Business development
Cost analysis and savings
Team building
Budget tracking
Accomplishments
- As a General Manager I turned profit from -6% to +3.5% and trending up.
- I also was consistently in the top 10% of the 2000 stores in Panda Restaurant Group when it came to our KPI scores.
Certification
- ServSafe Manager Certificate - 2020- Current
- Associate Preschool Teacher, Yuba College- 2018
Languages
Spanish
Timeline
General Manager
Panda Restaurant Group, Inc., Panda Express
01.2023 - 10.2023Read More
Assistant Manager of Operations
Panda Restaurant Group, Inc., Panda Express
08.2020 - CurrentRead More
Lead Counter Help
Panda Restaurant Group, Inc., Panda Express
07.2020 - 08.2020Read More
Counter Help
Panda Restaurant Group, Inc., Panda Express
05.2018 - 07.2020Read More
Head AVID Tutor
Wheatland Union High School
01.2017 - 06.2019Read More
Assistant Manager
Bishop’s Pumpkin Farm
09.2014 - 11.2017Read More
California State University, Sacramento
Bachelor of Arts from Liberal Studies
Read More
Yuba College
Associate of Science from Social And Behavioral Sciences
Read More