Audree Moua
Braselton,GA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Technical Support Specialist
Highstoke Media
Las Vegas, NV
11.2020 - 04.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Facebook Ads Specialist
Blitzmetrics
Albany, CA
09.2017 - 06.2019
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Built and managed relationships with key clients and partners to drive growth.
- Devised and implemented strategies to optimize digital marketing campaigns.
Education
High School Diploma -
Winder Barrow Highschool
Winder 06.2016 - 06.2016
Associate of Science - Biology
University North Georgia
Gainsville 05.2021 - 05.2021
Bachelor of Science - Computer Science
University of North Georgia
Gainsville 08.2023 - Current
Skills
Mac systems
Timeline
Bachelor of Science - Computer Science
University of North Georgia
08.2023 - Current
Associate of Science - Biology
University North Georgia
05.2021 - 05.2021
Technical Support Specialist
Highstoke Media
11.2020 - 04.2023
Facebook Ads Specialist
Blitzmetrics
09.2017 - 06.2019
High School Diploma -
Winder Barrow Highschool
06.2016 - 06.2016