Audree Moua
Braselton,GA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Technical Support Specialist
Highstoke Media
Las Vegas, NV
11.2020 - 04.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Facebook Ads Specialist
Blitzmetrics
Albany, CA
09.2017 - 06.2019
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Built and managed relationships with key clients and partners to drive growth.
- Devised and implemented strategies to optimize digital marketing campaigns.
Education
High School Diploma -
Winder Barrow Highschool
Winder 06.2016 - 06.2016
Associate of Science - Biology
University North Georgia
Gainsville 05.2021 - 05.2021
Bachelor of Science - Computer Science
University of North Georgia
Gainsville 08.2023 - Current
Skills
Mac systems
Microsoft Outlook
Account management
User credential management
Application support
Customer service expert
Technical Support
Client relationship management
Team Building
Customer Relations
Written Communication
Analytical and Critical Thinking
Performance Optimization
Technical issues analysis
Timeline
Bachelor of Science - Computer Science
University of North Georgia
08.2023 - Current
Associate of Science - Biology
University North Georgia
05.2021 - 05.2021
Technical Support Specialist
Highstoke Media
11.2020 - 04.2023
Facebook Ads Specialist
Blitzmetrics
09.2017 - 06.2019
High School Diploma -
Winder Barrow Highschool
06.2016 - 06.2016