Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audree Rodabaugh

Brighton,CO

Summary

Personable Office Administrator with over 10 years of experience prioritizing multiple tasks that require prompt solutions. I am a talented problem solver, capable of managing multiple workloads while greeting visitors, answering multi line phone systems, and fulfilling staff members’ requests. I believe in creating a professional and welcoming environment for all. I strive for clear communications between all levels of management, with a solution backed mentality.

Overview

14
14
years of professional experience

Work History

Office Administrator

Rdi Usa
01.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Reconciled account files and produced monthly reports.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Owner/Photographer

Peony & Sage Photography
04.2018 - Current
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Photographed high-quality images for various print and digital projects.
  • Planned and prepared for on-location and studio shoots.
  • Digitally edited photos to enhance appearance.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Facilitated printing of images for client's portfolio.

Lead Patient Service Representative

General Surgery Westminster
04.2023 - 12.2023
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Provided excellent customer service to patients and medical staff.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Office Manager

Asphalt Specialties
08.2013 - 04.2023
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Department Manager

Walmart
06.2011 - 08.2013
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Certificate -

CPR/First Aid Certified
Frederick
03.2025

High School Diploma -

Weld Central High School
Keenesburg, CO
04.2011

Skills

  • Database & Document Management
  • Billing, Purchasing, & Payroll
  • Telephone reception
  • Bookkeeping
  • Business administration
  • Leadership calendar management
  • Leadership Support
  • Customer relationship management (CRM)
  • Onboarding
  • Experience with Epic
  • Experience with Microsoft
  • Time Management (Kronos & Epicor)
  • Organization
  • Strong Communication

Timeline

Office Administrator

Rdi Usa
01.2024 - Current

Lead Patient Service Representative

General Surgery Westminster
04.2023 - 12.2023

Owner/Photographer

Peony & Sage Photography
04.2018 - Current

Office Manager

Asphalt Specialties
08.2013 - 04.2023

Department Manager

Walmart
06.2011 - 08.2013

Certificate -

CPR/First Aid Certified

High School Diploma -

Weld Central High School

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