Audreena Orin
Surprise,AZ
Summary
Proven leader in staff development and productivity enhancement, particularly at Walmart, where I leveraged skills in New Hire Training and Creative Problem-Solving to elevate team performance. Excelled in building relationships and delivering feedback, achieving a notable increase in employee engagement and customer satisfaction. Expert in planning, coordination, and executing training programs that drive business growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Front End Academy Trainer
Walmart
11.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Supported productivity increase and business growth through new hire training and mentoring.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Identified and recommended staff for key positions and departments.
- Provided coaching and mentoring to employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate
Costco
10.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Security Officer
Miller Event Management
01.2018 - 07.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Disaster Recovery Specialist
Smith N Sons
06.2015 - 09.2016
- Maintained up-to-date knowledge of industry trends and developments to ensure preparedness for emerging risks.
- Provided ongoing support during real-life incidents, helping teams execute their roles efficiently within established protocols effectively.
- Assisted in training new hires on proper cleaning techniques, helping them quickly acclimate to the team and achieve a high level of performance.
- Managed waste disposal processes responsibly, adhering to environmental regulations and minimizing ecological impact.
- Reduced cross-contamination risks with thorough sanitization of equipment and surfaces in the workspace.
- Demonstrated attention to detail while inspecting work areas for potential hazards or additional cleaning needs.
- Supported colleagues during peak hours, ensuring prompt completion of all assigned tasks for optimal results.
- Provided exceptional customer service by promptly addressing concerns and maintaining a professional demeanor at all times.
- Upheld strict privacy standards while working in sensitive areas requiring discretion and confidentiality when handling certain materials.
- Removed trash, debris and other waste materials from premises.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Education
Associate in Business Administration - Business Administration
American International University
OnlineSkills
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Group and individual instruction
- Materials Preparation
- Lesson Plan Development
- Attention to Detail
- Decision-Making
- Critical Thinking
- Clear Communication
- Relationship Building
- Documentation and Recordkeeping
- Employee Relations
- Training Method Development
- Job Skill Building
- Leadership Development
- Work Coordination
- Team Exercises
- Assignment Delegation
- Management Consultation
- Video Conferencing
Timeline
Front End Academy Trainer
Walmart
11.2023 - Current
Sales Associate
Costco
10.2020 - 01.2021
Security Officer
Miller Event Management
01.2018 - 07.2019
Disaster Recovery Specialist
Smith N Sons
06.2015 - 09.2016
Associate in Business Administration - Business Administration
American International University