Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Audretta Jones

Pine Hill,AL

Summary

Intelligent Customer Service Representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Money Matters
Camden, AL
06.2017 - 02.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Wilcox Central High School
Camden, AL
05.2007

Skills

  • International sales support
  • Sales expertise
  • Credit card processing
  • Report preparation

Timeline

Customer Service Representative

Money Matters
06.2017 - 02.2020

High School Diploma -

Wilcox Central High School

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