AUDREY A JONES
Prince George,Virginia
Summary
Results-driven Information Technology Project Manager with strong expertise in program coordination and risk management. Delivered multi-year IT initiatives that enhanced stakeholder engagement and implemented effective quality assurance processes. Specialized in cost estimation and facilitating collaboration among diverse teams to meet strategic goals.
Overview
12
12
years of professional experience
Work History
Information Technology Project Manager
DEFENSE SUPPLY CENTER RICHMOND
Richmond, VA
06.2017 - Current
- Serves as an IT Program Manager for the Information Operations, Network & Telecommunications Services Service Management Branch.
- The IT Program Manager leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities.
- Managed major multi-year IT initiatives, executing related IT projects to achieve program objectives.
- Oversaw work efforts aligning with agency business strategy, emphasizing strategic planning, life cycle management, and capital IT investments.
- Work includes project selection, prioritization, evaluation and monitoring, cost schedule management, risk management, quality management and resource allocations.
- Defined project scope, requirements, and deliverables by collaborating with clients and customers.
- Developed and modified project plans, ensuring alignment with stakeholder requirements and project goals.
- Manages, leads, or administers project resources.
- Monitors project activities and resources to mitigate risk.
- Implemented quality assurance protocols to ensure project deliverables met criteria.
- Makes improvements, solves problems, or takes corrective action when problems arise.
- Conducted presentations to communicate project status and key developments.
- Participates in phase, milestone, and final project reviews.
- Identifies project documentation requirements or procedures.
- Develops and implements release plan.
Information Technology Supervisor
DEFENSE SUPPLY CENTER RICHMOND
Richmond, VA
08.2014 - 06.2017
- Serves as a Branch Chief for the Information Operations, Network & Telecommunications Services Directorate Configuration Management Branch Chief.
- Managed program for oversight and leadership of the Configuration Management (CM) Program, System Change Requests (SCR), and Problem Reports (PR).
- Managed assigned programs, including development, documentation, and operation of internal processes and administrative controls.
- Provided state-of-the-art best practices and developed management techniques for configuration management, system change requests, and problem report programs.
- Administered problem reporting system, enforcing policies and DISA Security Technical Implementation Guide (STIG) procedures while addressing inquiries regarding problem report processing.
- Facilitated coordination efforts among Network & Telecommunications Services Directorate, Information Operations, DLA, DoD, military services, civilian agencies, and contractor personnel.
- Represents and participates on the Department of Defense (DOD)/ Defense Logistics Agency (DLA) Configuration Control Working Groups.
- Responsible for meeting, interacting, and dealing effectively with representatives of various government activities to integrate program goals and objectives within DLA.
- Represent DLA at internal and external meetings, briefings, and conferences and is empowered to make decisions, compromises, negotiate tradeoffs, and enter into agreements to further testing and architecture strategies.
- Acted as the communication focal point between the DLA Information Operations Network and Telecommunications Service Area and the J6 IT Front Door, facilitating and coordinating responses and reviews of the Information Technology Capability Request (ITCR).
Adjunct Instructor
ITT EDUCATIONAL SERVICES, INC
Richmond, VA
04.2014 - 09.2016
- Serve as an Adjunct Instructor at ITT Educational Services.
- Delivered quality instruction in classroom and laboratory settings, fostering student engagement and understanding.
- Assisted students in achieving completion objectives through regular, accurate feedback on performance, enhancing their learning experience.
- Maintained productive contact with students and proactively reached out to absent students, supporting retention initiatives and encouraging re-engagement.
- Motivates students to actively participate in all aspects of the educational process including but not limited to class discussions, demonstrations, outside assignments, research and enrichment activities.
- Teaches material from approved curriculum in accordance with assigned schedule.
- Attended department curriculum implementation and development meetings and recommended improvements in curriculum design.
Information Technology Specialist
DEFENSE SUPPLY CENTER RICHMOND
Richmond, VA
03.2014 - 08.2014
- Serve as a Technical Project Manager for the DLA Information Operations Network and Telecommunications Service Area Configuration Management Branch.
- Directed cross-departmental technology projects consisting of interrelated sub-projects, integrating and coordinating processes effectively.
- Incorporated all impacted areas of the organization into the project planning process and kept stakeholders informed about project progress.
- Identified issues for the project sponsor and assisted in their resolution.
- Provided timely written communication to all sub-project team members, department managers, and customers throughout project life cycle, utilizing status reports, program schedules, issues logs, and cost data.
- Directs the timely execution of major project milestone approvals with the customer, prepares necessary paperwork to document approvals.
- Develop and maintain effective working relationships with individuals with both technical and non-technical staff.
- Work with the customer to ensure procedure and process adherence exists throughout the project life cycle to include issue identification, requirements gathering for analysis and design phases, and end-to-end testing.
- Coordinate with technical specialists ensuring enhancements, system modifications and upgrades performed have been properly documented and that prior to commencement of work that approval from management, other affected parties, and J6 IT Front Door had been received.
- Utilize verbal and written communication, organizational and time management skills to coordinate projects effectively.
- Coordinated and conducted meetings and conference calls with functional area users and DLA personnel to facilitate project alignment and communication.
- Documented product integration and interfaces with other applications and business systems to ensure comprehensive project tracking and compliance.
- Acted as the communication focal point between the DLA Information Operations Network and Telecommunications Service Area and the J6 IT Front Door, coordinating responses and reviewing Information Technology Capability Requests (ITCR).
Education
Graduate Certification - Information Technology Management
University of Maryland College Park
College Park, MD12-2012
Master of Science - Management with a concentration in Project Management
University of Maryland College Park
College Park, MD05-2009
Bachelor of Science - Industrial Education and Technology with a concentration in Drafting Technology
Virginia State University
Petersburg, VA05-1996
Skills
- Project management
- Program coordination
- Risk management
- Change management
- Stakeholder engagement
- Quality assurance
- Cost estimation
Licenses Certificates
- CompTIA Security + CE
- SANS GIAC Security Leadership (GSLC)
- Certified Acquisition Professional Level I in Acquisition Career Field of Contracting
- Certified Acquisition Professional Level II in Acquisition Career Field of Contracting
- Contracting Officer’s Representative Certification (COR)
Timeline
Information Technology Project Manager
DEFENSE SUPPLY CENTER RICHMOND
06.2017 - Current
Information Technology Supervisor
DEFENSE SUPPLY CENTER RICHMOND
08.2014 - 06.2017
Adjunct Instructor
ITT EDUCATIONAL SERVICES, INC
04.2014 - 09.2016
Information Technology Specialist
DEFENSE SUPPLY CENTER RICHMOND
03.2014 - 08.2014
Graduate Certification - Information Technology Management
University of Maryland College Park
Master of Science - Management with a concentration in Project Management
University of Maryland College Park
Bachelor of Science - Industrial Education and Technology with a concentration in Drafting Technology
Virginia State University