Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Audrey Allen

College Station

Summary

Customer Service Associate recognized for high productivity and efficient task execution. Specialized in conflict resolution, communication, and time management, thriving in fast-paced environments. Utilizes empathy, patience, and active listening to effectively address customer needs and enhance overall satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

The Home Depot Inc
College Station
02.2023 - Current
  • Resolved customer inquiries through phone, email, and chat in a timely manner.
  • Consulted with customers to identify needs and address concerns effectively.
  • Promoted available products and services during service
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Recognized by management for providing exceptional customer service.
  • Processed special orders via telephone and in-person, generating monthly revenue increases.
  • Followed policies and procedures to exceed established performance requirements.
  • Mentored junior team members while managing employee relationships for improved team dynamics.
  • Trained newly hired talent, optimizing productivity in key positions.

Server

Walk On's Sports Bistreaux
College Station
11.2022 - 08.2025
  • Stocked service areas with supplies during slow periods.
  • Provided excellent customer service to ensure satisfaction.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked food before serving it to customers.
  • Assisted in training new servers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Delivered food orders promptly and courteously.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Cashier

Fuzzy Taco Shop
Midlothian
04.2021 - 11.2022
  • Collected payments and provided accurate change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Worked closely with front-end staff to assist customers.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Resolved customer complaints in a professional manner.
  • Processed payments accurately and efficiently with POS system.

Education

High School Diploma -

Midlothian High School
Midlothian, TX
05-2022

Skills

  • Problem resolution
  • Training development
  • Team building
  • Customer service
  • Excellent communication
  • Billing adjustments and refunds
  • Complaint resolution
  • Customer relationship management
  • Customer education
  • Teamwork skills
  • Relationship building

References

References available upon request.

Timeline

Customer Service Associate

The Home Depot Inc
02.2023 - Current

Server

Walk On's Sports Bistreaux
11.2022 - 08.2025

Cashier

Fuzzy Taco Shop
04.2021 - 11.2022

High School Diploma -

Midlothian High School

Similar Profiles

CREATE PROFILE