Audrey Andrews
Belmont,NC
Summary
Dynamic and dedicated professional with extensive experience in customer service at Stone Fired Social. Proven ability in reservation management and guest relations, enhancing overall guest experiences. Skilled in time management and team collaboration, consistently maintaining cleanliness standards while effectively handling high-pressure situations. Committed to delivering exceptional service and fostering a welcoming environment.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Stone Fired Social
05.2023 - 07.2025
- Greeted and seated guests, ensuring a welcoming environment.
- Answered inquiries about menu items and specials, enhancing guest experience.
- Assisted servers with table assignments and service timing for efficiency.
- Monitored dining area for cleanliness and organization, maintaining standards.
- Trained new hosts on procedures and customer service best practices.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk Receptionist
Sugarlicious
07.2022 - 11.2023
- Maintained front desk area, ensuring cleanliness and professional appearance.
- Managed incoming calls and directed inquiries to appropriate staff.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Bakery Worker
Sugarlicious
07.2022 - 11.2023
- Operated baking equipment to prepare various baked goods efficiently.
- Monitored ingredient inventory levels and reported shortages to management.
- Assisted in maintaining cleanliness and organization of the bakery workspace.
- Followed recipes and production schedules to ensure timely product delivery.
Volunteer
Woman's Shelter
01.2023 - 03.2023
- Assisted in organizing community events to promote local outreach initiatives.
- Supported team in inventory management and resource allocation for projects.
- Provided logistical support during events, including setup and breakdown activities.
- Maintained clean, neat, and operational facilities to serve program needs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
Education
No Degree - Accounting
University of North Carolina At Wilmington
Wilmington, North Carolina, NC05-2027
High School Diploma -
South Point High School
Belmont05-2024
Skills
- Customer service
- Reservation management
- Guest relations
- Appointment scheduling
- Time management
- Cash handling
- Team collaboration
- Cleanliness standards
- POS software
Certification
CPR Certified
Timeline
Host
Stone Fired Social
05.2023 - 07.2025
Volunteer
Woman's Shelter
01.2023 - 03.2023
Front Desk Receptionist
Sugarlicious
07.2022 - 11.2023
Bakery Worker
Sugarlicious
07.2022 - 11.2023
No Degree - Accounting
University of North Carolina At Wilmington
High School Diploma -
South Point High School