Audrey Armado
San Lorenzo,CA
Summary
Motivated security professional with ten years of experience dedicated to ensuring operations run smoothly and efficiently during the shift. Strong leadership, team building, communication, and multitasking skills.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Security Industry Specialist / GSOC Operator
Meta
10.2023 - Current
- Monitor and playback video for review via Closed-Circuit Television (CCTV)
- Monitor multiple security feeds
- Acknowledge active alarms such as fire alarms, door held or forced open alarms, duress alarms, etc
- Write Incident Reports (IR) by gathering supporting facts and documentation and log information in a database system called Case Connect
- Dispatch security officers to investigate alarms and/or activity via SmartPTT radio communication
- Communicate and disseminate information to team members using established communication methods
- Act as a liaison between all departments and the Global Security Services.
Allied Universal / GSOC Supervisor
Gilead Sciences Inc.
03.2023 - 09.2023
- Monitor and playback video for review via Closed-Circuit Television (CCTV)
- Acknowledge active alarms such as fire alarms, door held or forced open alarms, duress alarms, etc
- Via Computer Coordinated Universal Retrieval Entry (CCure)
- Write Incident Reports (IR) by gathering supporting facts and documentation and log information in a database system
- Activate and send Incident Response and/or Crisis Response notifications as well as Staff notifications
- Monitor multiple security feeds such as third-party analysis and open source media
- Respond to scene and take role of IC (Incident Commander) and dispatch services such as police department, fire department, or medical department
- Excellent in performing standard operational procedures in the event of medicals, evacuations, interaction with guests on private property such as individual refusing to leave property or the unhoused, and de-escalating violence
- Communicate to Account Manager for staffing, tasks, projects to meet the needs of the client
- Ensure that the Allied Universal handbook is being followed
- Apply disciplinary actions or attendance trackers when needed
- Verify that audits and projects are completed.
Surefox / Incident Commander
Andreessen Horowitz HQ
08.2022 - 03.2023
- Build and maintain relationships with employees, guests, and clients
- Create a safe and friendly environment for clients, coworkers, and visitors
- Observe and Report; conduct interior and exterior patrols, input patrol by using a DAR (Daily Activity Report)
- Monitor security cameras
- Authorize permit individuals to enter property
- Respond to unusual activity
- Dispatch police or fire department to emergency situations on site
- Create reports on emergency, accidents, suspicious activity, and other incidents
- Administration duties include managing reception area and keeping office organized
- Responsible for common operations such as distributing keys for building access and keeping a key tracker and log, making and distributing badges to vendors, visitors, and employees, accepts mail/packages.
Allied Universal / Supervisor
Meta HQ
04.2017 - 08.2022
- Work reception area by greeting and directing visitors and clients, answering phone calls, coordinates meetings and conference rooms, ordering and managing supplies for office
- Proficient in scanning paperwork, filing, and using DropBox
- Responsible for issuing proper badges, keys, and ensuring what mail and packages are allowed
- Interact with vendors for building key access and keeping a key log, making key card badges to vendors, employees, and visitors
- Liaison between account managers, area managers, and executive assistants to complete requests from directors and vice presidents
- Ensures that WinTeam (Scheduling System) is updated accordingly
- Communicate to Account Manager for staffing, tasks, projects to meet the needs of the client
- Ensures officers and leads are knowledgeable about their job responsibilities and duties by conducting drills and post inspections
- Ensures officers and leads receive training such as a refresher training course or coaching, discipline, and recognition
- Certify officers and leads to ensure they are certified for a post such as mobile certification, lobby certification, etc
- Train new hires and show them how to access a login and password, and workchat
- Respond to scene and take role of IC (Incident Commander) and dispatch services such as police department, fire department, or medical department
- Excellent in performing standard operational procedures in the event of medicals, evacuations, interaction with guests on private property such as individual refusing to leave property or the unhoused, and de-escalating violence
- Ensure that the Allied Universal handbook is being followed
- Apply disciplinary actions or attendance trackers when needed
- Verify that audits and projects are completed
- Ensures that Daily Reports, pass downs, and 24 hour report are sent at a timely manner
- Report safety concerns to facilities and Global Security Operations Center (GSOC)
- Create tasks and incident reports.
Healthcare Security Services / Security Officer
SFO Airport
06.2016 - 03.2017
- Healthcare, security, and safety
- Validates airport employee's badges
- Check contents of badged employees to ensure safety
- Inspect packages from vendors to ensure there are no prohibited items
- Guard and patrol specific areas of the airport
- Prevents unauthorized access into sensitive areas
- Ensures safety standards to employees and passengers
- Knowledgeable about airport security protocols, regulations, and safety
- Efficient of keeping a daily activity report.
CLEAR / Security Ambassador
SFO Airport
05.2014 - 05.2016
- Airport security and services
- Promote services to frequent travelers
- Capture biometrics such as fingerprints and eye scan to attach to their account for verification
- Validates identification cards such as passports, driver's license, state ID, etc
- Validates documents such as boarding passes and gate passes
- Ensures that the boarding passes have the correct date, airport, and airline to prevent unauthorized access
- Prevents unauthorized access into sensitive areas
- Knowledgeable about airport security protocols and regulations.
Education
Bachelor of Arts -
Skyline College
San Bruno, CA01.2014
High School Diploma -
South San Francisco High School
South San Francisco, CA01.2009
Skills
- Ten years security, management, and team-building
- Possess a Bureau of Security and Investigation Services (BSIS) Guard Card license
- Cardiopulmonary resuscitation (CPR) and First-Aid certified by the National CPR Foundation
- Closed-Circuit Television (CCTV)
- Computer Coordinated Universal Retrieval Entry (C-Cure)
- Proficient on radio traffic: 10 codes and phonetic alphabet
- Incident Report (IR)Writing
- WinTeam Scheduling System
- Emergency Response
- Teamwork and Collaboration
- Attention to Detail
- Customer Relations
Certification
- Possess a Bureau of Security and Investigation Services (BSIS) Guard Card license
- Cardiopulmonary resuscitation (CPR) and First-Aid certified by the National CPR Foundation
References
- Erik Peterson, 510-943-2695, Epeterson@sis.us
- Ryan Blanton, 699-999-1297, RyanBlanton36@gmail.com
- Epoki Fakaosi, 650-490-0159, epoki.fakaosi@surefox.com
- Eduardo Fuentes, 408-770-0672, Eduardo.Fuentes@surefox.com
- Kenneth Roth, 650-272-4063, eloth@meta.com
- Adrian Rodriguez, 510-422-8719, adrodriguez@abode.com
Accomplishments
Achieved a leadership role by completing patrols, audits, activity logs with accuracy and efficiency. Lead a team of 25 staff members and achieved a supervisor role by building relationships with the staff.
Timeline
Security Industry Specialist / GSOC Operator
Meta
10.2023 - Current
Allied Universal / GSOC Supervisor
Gilead Sciences Inc.
03.2023 - 09.2023
Surefox / Incident Commander
Andreessen Horowitz HQ
08.2022 - 03.2023
Allied Universal / Supervisor
Meta HQ
04.2017 - 08.2022
Healthcare Security Services / Security Officer
SFO Airport
06.2016 - 03.2017
CLEAR / Security Ambassador
SFO Airport
05.2014 - 05.2016
Bachelor of Arts -
Skyline College
High School Diploma -
South San Francisco High School