Summary
Work History
Education
Skills
Award
Timeline
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AUDREY A. WHITAKER

Odenton,MD

Summary

Systems training professional prepared to bring valuable experience in designing and delivering targeted training programs. Known for enhancing user proficiency and streamlining system adoption. Strong focus on team collaboration and adaptability, with key skills in instructional design and end user support.

Work History

Clinical Systems Trainer

Deepmile Networks, LLC
01.2023 - 04.2025
  • Facilitated software training for end users for MHS Genesis Electronic Health Record Modules: Acute (InPatient), Ambulatory, Dental (Dentrix Enterprise) and Emergency Department in the EHRu (Electronic Health Record University)
  • Achieved certification in the following tracks: Acute (InPatient), Ambulatory, Dental (Dentrix Enterprise) and Emergency Department
  • Performed Clinic rounds to ensure effective utilization of the software and workflows
  • Delivered engaging classroom and virtual training sessions lasting 4–8-hours
  • Virtual Training was provided by Microsoft Teams.
  • 99% Success Rate for Competency Examinations Achieved
  • Resolved trouble tickets utilizing the 'MHS Helpdesk Service' application while providing OJT subsequent to formal classroom training

Clinical Functions Advisor

Diverse Systems Group
12.2022 - 07.2023
  • Provided pre/post support for the implementation of MHS Genesis Electronic Health Record
  • Provided 'Go-Live' Support for the Implementation of the MHS Genesis Electronic Health Record. (Cut over from the Composite Health Care Record and AHLTA Electronic Health Records)
  • Facilitated software training for the Emergency Department Module (Nursing) of MHS Genesis Electronic Health Record.
  • Performed Clinic Rounds daily to provide end user support for software updates and provide tip sheets for clinical workflows
  • Resolved trouble tickets utilizing the 'MHS Helpdesk Service' Ticketing System.

Clinical Systems Trainer

Fort Belvoir Community Hospital
08.2019 - 12.2022
  • Facilitated introductory training courses and OJT for the Composite Health Care System (CHCS) electronic health record and the HAIMS (Health Artifact Image Management Solution) within AHLTA (Armed Forces Health Longitudinal Technology Application) electronic health record application.
  • Delivered training for 3–6-hour courses for CHCS Orientation, CHCS Nurse/Physician (Order Entry), Managed Care Booking (Scheduling Patient Appointments), PAS Supervisor (Patient Appointing Supervisor, Supervisory Functions) and the HAIMS (Health Artifacts and Image Management Solution) module of the AHLTA electronic health record courses.
  • Resolved trouble tickets, utilizing the 'MHS Helpdesk Service' Ticketing System.
  • Provided 6 hours of OJT (On-the-Job) after classroom training to ensure effectiveness of training provided.
  • Performed Clinic Rounds daily to provide end user support to enhance practical use for the application and software updates

Clinical Systems Trainer

Fort Belvoir Community Hospital
08.2018 - 07.2019
  • Conducting introductory training courses for the Composite Health Care System (CHCS) Electronic Medical Record.
  • Led 3–6-hours training for CHCS Orientation, Physician / Nurse (Order Entry)/ Managed Care Booking (Scheduling Patient Appointments)/ PAS Supervisor (Patient Appointing Supervisory Functions) Courses.
  • Provided supplemental training for the AHLTA (Armed Forces Health Longitudinal Technology Application) electronic health record) which was HAIMS (Artifact Image Management Solution).
  • Resolved trouble tickets, utilizing the 'Remedy' Ticketing System.
  • Provided 6 hours of OJT after formal classroom training to reinforce training.
  • Performed Clinic Rounds daily to provide end user support for software updates.

Clinical Systems Trainer

Fort Belvoir Community Hospital
08.2016 - 08.2018
  • Conducted introductory training courses for the Composite Health Care System (CHCS) and the HAIMS module of AHLTA.
  • Led 3–6-hour CHCS Orientation, Physician / Nurse/ (Order Entry) /Managed Care Booking (Scheduling Appointments)/ PASSupervisor (Patient Appointing Supervisor, Supervisory Functions) Courses.
  • Conducted training of the HAIMS module of AHLTA.
  • Addressed trouble tickets, utilizing the 'Remedy' Ticketing System.
  • Provided 6 hours of OJT after classroom training.
  • Performed Clinic Rounds daily to provide end user support for software updates.
  • Managed administrative duties: preparing classroom for training, providing certificates of completion for end users and monitoring course registration using the SharePoint tool.

Clinical Systems Trainer

Fort Belvoir Community Hospital
10.2011 - 08.2016
  • Delivered introductory training sessions for the Composite Health Care System (CHCS) and the HAIMS module (Health Artifact Image Management Solution) of the AHLTA electronic health record.
  • Led 3-6-hour CHCS Orientation, Physician/Nurse(Order Entry) /Managed Care Booking (Scheduling Patinet Appointments) classes.
  • Conducted supplemental training for the AHLTA electronic health record.
  • 3 Recognitions for Excellent Customer Service in Training.
  • Resolved trouble tickets, utilizing the 'Remedy' Ticketing System.
  • Provided 6 hours of OJT after formal classroom training to ensure training was effective.
  • Performed Clinic Rounds daily to provide end user support for software updates.
  • Created training aids (trifold).
  • Managed administrative duties: preparing classroom for training, providing certificates of completion for end users and monitoring course registration using the SharePoint tool.

CHCS/AHLTA Trainer

Dewitt Army Community Hospital
05.2007 - 10.2011
  • Conducted introductory training courses for the Composite Health Care System (CHCS) Electronic Health Record.
  • Led 3–6-hour CHCS Orientation, Physician/Nurse (Order Entry)/Managed Care Booking (Scheduling Patient Appointments) Courses.
  • Trained 400+ end users annually.
  • Established a paper-less function by instituting Electronic Rosters.
  • Successfully continued seamless training or all levels of end-users while classroom facilities were under construction.
  • Addressed trouble tickets utilizing the 'Remedy' Ticketing System.
  • Managed administrative duties: preparing classroom for training, providing certificates of completion for end users and monitoring course registration using the SharePoint tool.
  • Creating user accounts for access to all clinical systems.

Education

Bachelor of Arts - Communications

Temple University
Philadelphia, Pennsylvania

Skills

  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Teams
  • Currently enrolled in Microsoft Excel Course
  • Multitasking

Award

  • Recognition for Dedication to Service
  • Commander Kenneth Canestrini
  • Certificate of Appreciation – Department of Information (Walter Reed Army Medical Center)
  • 3 Recognitions for Excellent Customer Service in Training

Timeline

Clinical Systems Trainer

Deepmile Networks, LLC
01.2023 - 04.2025

Clinical Functions Advisor

Diverse Systems Group
12.2022 - 07.2023

Clinical Systems Trainer

Fort Belvoir Community Hospital
08.2019 - 12.2022

Clinical Systems Trainer

Fort Belvoir Community Hospital
08.2018 - 07.2019

Clinical Systems Trainer

Fort Belvoir Community Hospital
08.2016 - 08.2018

Clinical Systems Trainer

Fort Belvoir Community Hospital
10.2011 - 08.2016

CHCS/AHLTA Trainer

Dewitt Army Community Hospital
05.2007 - 10.2011

Bachelor of Arts - Communications

Temple University

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