Audrey Bahrani
Erie,CO
Summary
Successful Onboarding Manager with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about best practices and procedures with good understanding of legal and compliance requirements. Approachable and committed to setting up new hires for success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Onboarding Manager
Agilent Technologies, Inc.
08.2016 - Current
- Assists customers with onboarding and product setup to foster successful adoption and usage.
- Conducts weekly customer training sessions to support their understanding and foster product feature utilization.
- Reviews customer workflow processes regularly, identifying and correcting deficiencies, as well as answering questions and addressing various concerns during onboarding process.
- Actively listens to customers, and maintains positive customer relations by handling concerns quickly and escalating major issues to supervisor.
- Identifies and communicates customer needs to development and quality teams.
- Conducts training and mentors team members to promote productivity and commitment to friendly service.
- Creates and maintains comprehensive customer success documentation for internal and external use.
- Leads process improvement and problem-solving efforts to create standard procedures for Onboarding Manager team.
- Cultivates positive rapport with fellow employees to boost company morale and promote employee retention.
- Assists in organizing and overseeing assignments to drive operational excellence.
Implementation Specialist
ILab Solutions
11.2014 - 08.2016
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Cultivated strong relationships with key customers, resulting in increased customer loyalty.
- Focused solutions on scientific-specific workflow, tailoring implementations to client needs.
- Suggested solutions to developing problems during implementation, so correct modifications could be made to workflow.
- Explained complex, technology-related issues in basic, understandable terms to clients.
Shift Supervisor
Starbucks
05.2005 - 10.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Arts - International Studies
Colorado State University
Fort Collins, CO05.2010
Skills
- Customer Success and experience
- Interpersonal Communication Skills
- Training New Employees
- Creative Solutions
- Knowledge Base
- Manage Employee Relations
- Remote Conferencing and Communication
Certification
- Certified Customer Success Manager (CCSM) Level 1 - June 2022
Languages
Japanese
Limited Working
Arabic
Elementary
Timeline
Senior Onboarding Manager
Agilent Technologies, Inc.
08.2016 - Current
Implementation Specialist
ILab Solutions
11.2014 - 08.2016
Shift Supervisor
Starbucks
05.2005 - 10.2014
Bachelor of Arts - International Studies
Colorado State University
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