Summary
Overview
Work History
Education
Skills
Volunteer
Work Availability
Quote
Timeline
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AUDREY BAKER

San Diego,CA

Summary

Energetic, resourceful, pro-active, talented, and polished hospitality professional with more than 25 years with a Fortune 100 company looking for a position where I can apply my leadership , organizational, and customer service skills to deliver world-class experiences. Seeking a challenging but rewarding position where I can use my education in Hotel Management. Proven skills in responding to disservice and emergency situations and maintaining a calm demeanor under pressure.

Overview

30
30
years of professional experience

Work History

Salesperson

Nordstrom
03.2016 - 08.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by 25% by offering advice on purchase and promoting additional products.
  • Improve operational efficiencies in luxury designer handbags while managing customer requests,, store inventory, transactions, new purchase orders, and pricing needs.
  • Generated brand awareness and positive product impressions to increase sales.

Sports Desk Associate

The Bay Club Company
03.2014 - 03.2016


  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Established relationships with guests to grow and retain client base.
  • Welcomed guests to front desk and engaged in friendly conversation while conducting check-in process, booking appointments, and class reservations.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

SERVER/BARTENDER

FOOD TEAM
01.2006 - 10.2014
  • Greeted arriving guests and escorted each to assigned tables, took drink orders, and answered questions about events.
  • Carried appetizers and drink trays around wedding, birthday, and charity events.
  • Served plated dinners, buffet style dinners, and passed hors d oeuvres to parties of 50 to 200.
  • Served at VIP Christmas Party Events, New Year's Eve Galas, and San DIego Nights Event at Hotel Del Coronado, Sheraton Harbor, and Barona Casino.
  • Served dinner and drinks for the Ronald McDonald House Charities "Romp" Fundraiser at La Jolla Country Club.

Customer Service Representative/Concierge Specialist

United Airlines
01.1999 - 01.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns,
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Ensured total satisfaction, assisting with flight reservations and seat assignments serving our most elite and VIP guests.
  • Trained new employees in their customer service and concierge positions, teaching strategies and protocols for excellent customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Master of Science - Hospitality And Tourism Management

San Diego State University
San Diego, CA
12.2022

Bachelor of Science - Business Administration

San DIego State University
San Diego, CA
12.2020

Skills

  • Maximizing Profitability
  • Persuasive Negotiations
  • Creative Solutions
  • Active Listening and Communication
  • VIP Services
  • Problem Anticipation and Resolution
  • Sales Goal Attainment
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Cultural Awareness
  • Critical Thinking
  • Business Leadership

Volunteer

Volunteer Work:

  • CCE Career Extender (18 month program) at Pomerado Hospital in Poway, CA. Worked in med/surg unit and labor delivery where assistance was provided to the RN's, CNA's, and physicians.
  • Theatre of Western Springs in Western Springs, IL. Worked as a house manager and assisted with box office, administrative, costumes, stage design, and make-up for children and adults.
  • Moraine Valley Community College in Palos HIlls, IL. Assisted nurses in the health services department answering phones, administrative duties, and answered questions regarding health service questions.
  • Moraine Valley Community College in Palos HIlls, IL. Event Planner. Planned and organized events for student activities with the Student Life Club and bookIng venues.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown

Timeline

Salesperson

Nordstrom
03.2016 - 08.2020

Sports Desk Associate

The Bay Club Company
03.2014 - 03.2016

SERVER/BARTENDER

FOOD TEAM
01.2006 - 10.2014

Customer Service Representative/Concierge Specialist

United Airlines
01.1999 - 01.2014

Master of Science - Hospitality And Tourism Management

San Diego State University

Bachelor of Science - Business Administration

San DIego State University

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