Audrey Barnes
Moyock,NC
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
3
3
years of professional experience
Work History
Benefits Analyst
Constellis
06.2023 - Current
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Provided expert guidance to employees during life events impacting their benefits eligibility or coverage needs, ensuring seamless transitions.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Assisted in the development of educational materials for employee orientations, ensuring a comprehensive understanding of available benefit options.
- Ensured accurate recordkeeping by maintaining up-to-date employee benefits data in HRIS systems and creating regular reports for management review.
Client Support Consultant
ADP
08.2021 - 06.2023
- Streamlined internal processes for improved efficiency in handling client requests.
- Maintained accurate records of all client interactions in an organized manner for easy reference during future engagements.
- Monitored account health regularly, proactively addressing any potential risks or concerns affecting client satisfaction or retention.
- Established open lines of communication with clients, maintaining transparency throughout the project life cycle.
- Created customized reports for clients that highlighted key performance metrics and actionable insights.
- Managed a diverse portfolio of clients, ensuring personalized support and tailored solutions.
- Collaborated with cross-functional teams to resolve complex client issues promptly and effectively.
Education
MBA - Leadership And Management
Arizona State University
Tempe, AZ05.2025
Bachelor of Science - Community Health
Arizona State University
Tempe, AZ05.2021
Skills
- Microsoft Excel
- Employee Relations
- HRIS knowledge
- Benefits Administration
- Verbal and written communication
- New employee enrollment
- Benefits Explanation
- Documentation And Reporting
- Payroll coordination
- ADP Workforce Now
- New employee orientations
- Written and oral communication
Timeline
Benefits Analyst
Constellis
06.2023 - Current
Client Support Consultant
ADP
08.2021 - 06.2023
MBA - Leadership And Management
Arizona State University
Bachelor of Science - Community Health
Arizona State University