Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Audrey Beatty

Fort Wayne,IN

Summary

Experienced Catering Manager with a proven track record at Chick-fil-A, excelling in event planning and staff leadership. Enhanced client satisfaction through customized menus and exceptional service, driving repeat business. Skilled in food safety and sanitation standards, ensuring compliance while delivering memorable experiences. Reliable and responsible, committed to operational excellence.

Overview

2026
2026
years of professional experience

Work History

Catering Manager

Chick-fil-A
05.2020 - 07.2025
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed and conducted staff training programs, enhancing team skills and service levels.
  • Increased repeat business through exceptional customer service and attention to detail in event execution.
  • Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Sales Associate

PacSun Clothing
2018 - 2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

North Side High School
Fort Wayne
01-2020

Skills

  • Event planning proficiency
  • Staff leadership
  • Food safety
  • Sanitation standards
  • Food presentation
  • ServSafe manager
  • Table setting
  • Food and beverage sales
  • Menu pricing
  • Schedule control
  • Customer service
  • Reliable and responsible

Accomplishments

  • Supervised team of 8-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English

Timeline

Catering Manager

Chick-fil-A
05.2020 - 07.2025

Sales Associate

PacSun Clothing
2018 - 2019

High School Diploma -

North Side High School

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Audrey Beatty