Audrey Bednar
Sales Associate
Suffern,NY
Summary
Dependable worker with exceptional customer service skills. Maintains accessible and organized storage spaces and paperwork through strong attention to detail. Strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Rental Technician
Campgaw Mountain Ski Area
Mawah, NJ
12.2021 - 04.2022
- Greeted customers at rental counter and initiated communication to determine service needs.
- Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
- Managed over 50 customers personally per day.
Sales Associate
Old Navy
West Nyack, NY
10.2020 - 04.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories and merchandise care.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed over 50 customers personally per day.
Education
Associate of Arts - Fine Arts
Rockland Community College
Suffern, NY 08.2021 - Current
High School Diploma -
Suffern Highschool
Suffern, NY 09.2017 - 06.2021
Skills
- Maintenance Management
Timeline
Rental Technician
Campgaw Mountain Ski Area
12.2021 - 04.2022
Associate of Arts - Fine Arts
Rockland Community College
08.2021 - Current
Sales Associate
Old Navy
10.2020 - 04.2021
High School Diploma -
Suffern Highschool
09.2017 - 06.2021
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