Audrey Boyd
Copiague,N.Y
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager, LVT
West Village Hospital
06.2003 - Current
- Manage and uphold proper patient care
- Oversee all aspects of hospital operations including client relations, scheduling, staff hiring and reviews, training, facility maintenance and inventory
- Performance pulse
- Payroll and tardiness log
- Schedule staff meetings
- Meetings with sales representatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Licensed Veterinary Technician -
Delhi State University, College of Technology
12.1999
Skills
- Supervision and training
- Team building
- Communication skills
- Customer relation
- Performance Evaluation
- Policy development
- Staff motivation
- Product and Service Knowledge
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Recruiting and Interviewing
Certification
- Dental Technician Workshop, 04/01/18
- Fear Free Certified, 04/01/17
- K Laser certified, 01/01/14
- Veterinary Technical Nutritional Counselor Training, 07/01/10
- Dental Technicians Workshop, 03/01/07
Timeline
Assistant Manager, LVT
West Village Hospital
06.2003 - Current
Licensed Veterinary Technician -
Delhi State University, College of Technology