Summary
Overview
Work History
Education
Skills
Timeline
Generic

AUDREY BRAZEE

Converse

Summary

Bringing strong organizational skills and solid work ethic to streamline daily operations, manage team schedules, and ensure tasks are completed promptly with minimal errors. Proficient in overseeing work processes, enforcing safety protocols, and fostering collaborative team environment. Dedicated to maintaining high standards of order and efficiency. Seeking role of Shift Lead with focus on delivering consistent results and improving workflow.

Overview

6
6
years of professional experience

Work History

SHIFT LEAD

DUTCHBROS
01.2024 - Current
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Addressed customer complaints promptly with professionalism and courtesy.
  • Complied with company standards and policies, setting example for team members.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
  • Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
  • Used company tools and resources to train employees.
  • Prepared end-of-shift reports for management review and approval.
  • Resolved customer complaints promptly and professionally.
  • Participated in leadership meetings to develop new policies and procedures.

SHIFT LEAD

STARBUCKS
12.2019 - 08.2023
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
  • Coached team members, delivering candid feedback on expectations and performance.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
  • Used company tools and resources to train employees.
  • Prepared end-of-shift reports for management review and approval.
  • Maintained excellent customer service while managing a team of 10+ employees.
  • Cultivated and maintained work culture through team building and positive interactions.
  • Coached and developed staff using variety of soft skills and technical abilities.
  • Resolved customer complaints promptly and professionally.
  • Managed inventory levels by placing orders for supplies as needed.

LIFEGUARD

BIG KAHUNAS
04.2019 - 08.2019
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
  • Coached team members, delivering candid feedback on expectations and performance.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
  • Used company tools and resources to train employees.
  • Prepared end-of-shift reports for management review and approval.
  • Resolved customer complaints promptly and professionally.
  • Managed inventory levels by placing orders for supplies as needed.
  • Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions.
  • Developed strong working relationships with other employees and general public.
  • Conducted pool opening and closing duties.
  • Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
  • Enforced safety policies and rules to guests to prevent accidents.
  • Remained calm and poised during periods of stress or when dealing with difficult people.
  • Monitored pool to identify individuals in distress or other emergency situations.
  • Ensured the safety of swimmers by monitoring activity in the pool area.
  • Recognized swimmers in need of assistance, immediately acting to provide aid.
  • Attended regularly scheduled staff meetings and trainings.
  • Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary.
  • Utilized excellent communication, organizational and time management skills while maintaining safety standards.
  • Adhered to all state and federal laws pertaining to water safety and lifeguarding operations.
  • Responded quickly to any emergencies arising at the poolside or beachfront areas.

Education

Dental Assistant - Dentistry

San Antonio Dental Assistant School
San Antonio, TX
05-2025

High School Diploma -

Crestview Highschool
Crestview, FL
06-2020

Skills

  • Guest service
  • Customer service focus
  • Employee training
  • Team motivation
  • Workplace safety
  • Coaching and mentoring
  • Conflict resolution
  • Work delegation
  • Rules enforcement
  • Performance improvement
  • Staff motivation
  • Loss prevention
  • Quality control
  • Crew coordination
  • Daily reporting
  • Knowledge sharing
  • Shift leadership

Timeline

SHIFT LEAD

DUTCHBROS
01.2024 - Current

SHIFT LEAD

STARBUCKS
12.2019 - 08.2023

LIFEGUARD

BIG KAHUNAS
04.2019 - 08.2019

Dental Assistant - Dentistry

San Antonio Dental Assistant School

High School Diploma -

Crestview Highschool

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